Assistant Community Association Manager
Associa, Mount Laurel, NJ, United States
Job Summary
An Assistant Community Manager is responsible for providing clerical and administrative support to the lead Community Manager(s) and serves as liaison to homeowners, vendors, board members, committee members, and staff at the Client Shared Service Center (CSSC).
Job Duties & Responsibilities
Field and respond promptly to homeowner inquiries via phone, e‑mail, work orders, letters, and in‑person.
Interact with vendors and assist with addressing emergency requests as necessary.
Update homeowner account notes in C3 (Complete Control of Communities).
Assist in preparing agendas, management reports, and Board meeting packages.
Prepare newsletters, flyers, and other documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages and arrange bulk mailing within time frames set by statute or governing documents.
Assist lead Community Manager in monitoring delinquency rates and collections processes for account portfolio.
Maintain property and unit files.
Assist in processing new homeowner welcome packets, issuing key fobs, pool passes, and access keys.
Assist in ARB application processing and perform on‑site community inspections as necessary.
Assist with requests for proposals, repair quotes, insurance notification lists.
Update property fact sheets in C3.
Prepare homeowner CC&R violation letters and communicate hearing results within statutory time frames.
Assists homeowners with Associa corporate programs (website, portals, etc.) per client enrollment and local office protocol.
Participate in Associa training including university webinars.
Perform any additional tasks requested by client or management agent.
Other Duties
Other duties as assigned.
Travel Requirements
Travel may be required.
Knowledge and Skills
Proficient in Microsoft Office (Word, Excel, Outlook).
Knowledge of communities/property/real estate and homeowners associations.
Understanding of the role of the association board, Community Association Manager, and interaction with homeowner requests.
Proficient business correspondence (grammar, structure, punctuation, spelling).
Knowledge of conflict resolution techniques.
Professional communication skills (phone, interpersonal, written, verbal).
Professional customer service skills.
Self‑motivated, proactive, detail oriented, and a team player.
Time management and prioritization skills.
Education & Experience
High School Diploma or GED (required).
Associate’s Degree (required).
Bachelor’s Degree (preferred).
0–3 years of community association experience.
Certifications & Licenses
Industry specific certification.
Location specific license.
EEO Statement
We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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An Assistant Community Manager is responsible for providing clerical and administrative support to the lead Community Manager(s) and serves as liaison to homeowners, vendors, board members, committee members, and staff at the Client Shared Service Center (CSSC).
Job Duties & Responsibilities
Field and respond promptly to homeowner inquiries via phone, e‑mail, work orders, letters, and in‑person.
Interact with vendors and assist with addressing emergency requests as necessary.
Update homeowner account notes in C3 (Complete Control of Communities).
Assist in preparing agendas, management reports, and Board meeting packages.
Prepare newsletters, flyers, and other documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages and arrange bulk mailing within time frames set by statute or governing documents.
Assist lead Community Manager in monitoring delinquency rates and collections processes for account portfolio.
Maintain property and unit files.
Assist in processing new homeowner welcome packets, issuing key fobs, pool passes, and access keys.
Assist in ARB application processing and perform on‑site community inspections as necessary.
Assist with requests for proposals, repair quotes, insurance notification lists.
Update property fact sheets in C3.
Prepare homeowner CC&R violation letters and communicate hearing results within statutory time frames.
Assists homeowners with Associa corporate programs (website, portals, etc.) per client enrollment and local office protocol.
Participate in Associa training including university webinars.
Perform any additional tasks requested by client or management agent.
Other Duties
Other duties as assigned.
Travel Requirements
Travel may be required.
Knowledge and Skills
Proficient in Microsoft Office (Word, Excel, Outlook).
Knowledge of communities/property/real estate and homeowners associations.
Understanding of the role of the association board, Community Association Manager, and interaction with homeowner requests.
Proficient business correspondence (grammar, structure, punctuation, spelling).
Knowledge of conflict resolution techniques.
Professional communication skills (phone, interpersonal, written, verbal).
Professional customer service skills.
Self‑motivated, proactive, detail oriented, and a team player.
Time management and prioritization skills.
Education & Experience
High School Diploma or GED (required).
Associate’s Degree (required).
Bachelor’s Degree (preferred).
0–3 years of community association experience.
Certifications & Licenses
Industry specific certification.
Location specific license.
EEO Statement
We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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