Customer service /Stocking team member
Michaels Stores, Durham, NC, United States
Store - DURHAM - North, NC
Engaging on the sales floor with customers to impact the customer experience in the store. Maintaining product flow weekly to ensure shelves are stocked to brand standards.
Collects and disposes of trash following approved procedures.
Dusts and mops floors following approved procedures.
Moves equipment and products for proper cleaning and places products back in correct placement.
Cleans assigned areas with the use of assigned materials and equipment.
May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.
Deep clean key areas of the store including bathrooms, breakrooms, entryways, and other high‑traffic areas to maintain a clean, safe environment for customers and staff.
Must keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
Seeks out areas requiring cleaning; takes initiative to complete the task.
Completes all tasks assigned by supervisor.
Performs tasks in accordance with all federal, state, and county guidelines.
Maintains positive and respectful interactions with team members and customers, even in difficult situations, in keeping with the organization’s vision and values.
Projects a positive image and serves as a role model for other team members.
Other Duties
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on benefits of rewards program and private‑label credit cards and complete enrollments.
Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unload, stocking, and planogram processes.
Support shrink and safety programs.
Adhere to standard operating procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
Preferred Knowledge / Skills / Abilities
Retail and/or cleaning experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing these essential functions, please contact your supervisor so that an interactive process can determine if a reasonable accommodation is available.
Use of standard commercial cleaners and chemicals from cleaning supplies.
Work Environment
Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled.
Some outdoor work may be assigned for retrieving shopping carts or unloading trucks.
Work hours include nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Equal Opportunity Employer
Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals.
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Engaging on the sales floor with customers to impact the customer experience in the store. Maintaining product flow weekly to ensure shelves are stocked to brand standards.
Collects and disposes of trash following approved procedures.
Dusts and mops floors following approved procedures.
Moves equipment and products for proper cleaning and places products back in correct placement.
Cleans assigned areas with the use of assigned materials and equipment.
May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.
Deep clean key areas of the store including bathrooms, breakrooms, entryways, and other high‑traffic areas to maintain a clean, safe environment for customers and staff.
Must keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
Seeks out areas requiring cleaning; takes initiative to complete the task.
Completes all tasks assigned by supervisor.
Performs tasks in accordance with all federal, state, and county guidelines.
Maintains positive and respectful interactions with team members and customers, even in difficult situations, in keeping with the organization’s vision and values.
Projects a positive image and serves as a role model for other team members.
Other Duties
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on benefits of rewards program and private‑label credit cards and complete enrollments.
Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unload, stocking, and planogram processes.
Support shrink and safety programs.
Adhere to standard operating procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
Preferred Knowledge / Skills / Abilities
Retail and/or cleaning experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing these essential functions, please contact your supervisor so that an interactive process can determine if a reasonable accommodation is available.
Use of standard commercial cleaners and chemicals from cleaning supplies.
Work Environment
Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled.
Some outdoor work may be assigned for retrieving shopping carts or unloading trucks.
Work hours include nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Equal Opportunity Employer
Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals.
#J-18808-Ljbffr