Customer Service
Rocky Mountain ATV/MC, Payson, UT, United States
Description
Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR. Training begins on May 26th. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts, offering the largest selection of riding gear and parts available. We are not just a distributor; we are also gear testers, product developers, manufacturers of off‑road parts and components, and one of the motorsports industry's leading resources for instruction and demonstration.
Job Type
Full‑time
Schedule
Monday–Friday 8:00 am–4:30 pm, every other Saturday 8 am–4 pm
Responsibilities
Research required information using available sources.
Provide support to customers with product and service information.
Coordinate and process customers' orders.
Document call information according to standard operating procedures.
Resolve or report any issues.
Maintain and comply with PCI DSS requirements.
Identify and escalates priority issues and route calls to appropriate resources.
Provide services and objectives to ensure Rocky Mountain's quality of services.
Perform other duties as necessary and required.
Work collaboratively and cooperatively with others, committing to teamwork, dignity, and respect.
Qualifications
Familiarity and understanding of practices, procedures, and applications for Customer Service and/or similar environments.
Experience and ability to accommodate and develop solutions for changing responsibilities and evolving business needs.
Strong communication skills, both verbal and written.
Functional knowledge of Microsoft Office: Outlook, Excel, and Word.
Strong interpersonal and collaborative skills.
Bilingual Spanish/English is a plus.
Strong analytical, organizational, project management and time‑management skills; strong attention to detail; ability to multi‑task in a deadline‑driven environment.
Ability to represent Rocky Mountain professionally and ensure compliance with company policies and applicable laws.
Reading and comprehension of instructions and directions.
Ability to work scheduled hours and be a collaborative team player.
Strong work ethic focused on commitment, pride of work, quality, and dependability.
Physical Requirements
The position requires the ability to walk and function in elevation changes by self‑propulsion, steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas safely. Vision requirements include close, peripheral, and depth perception. Hands used for tools, objects, materials, and controls. Frequent standing, sitting, talking, hearing, climbing, balancing, stooping, kneeling, crouching or crawling. Must read, write, and understand basic English. May need to lift or move up to 25 pounds, or up to 45 pounds if assisted or if capable.
Benefits
Employee Stock Ownership Program
Competitive compensation with regular bonuses
Tuition reimbursement, graduation bonus and zero-interest education loans for all employees
On‑site cafeterias with discounted meals
Medical, Dental, Vision, and Voluntary Life insurance plans
401(k) with company match
PTO and holiday pay
Wellness programs and discounted local gym membership
Powersport and wellness race/participation reimbursements
Generous employee discount on thousands of products
Career advancement, professional development, and opportunities to grow
Equality
Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We embrace everyone and are proud to be an equal‑opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.
Salary
$15 per hour
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Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR. Training begins on May 26th. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts, offering the largest selection of riding gear and parts available. We are not just a distributor; we are also gear testers, product developers, manufacturers of off‑road parts and components, and one of the motorsports industry's leading resources for instruction and demonstration.
Job Type
Full‑time
Schedule
Monday–Friday 8:00 am–4:30 pm, every other Saturday 8 am–4 pm
Responsibilities
Research required information using available sources.
Provide support to customers with product and service information.
Coordinate and process customers' orders.
Document call information according to standard operating procedures.
Resolve or report any issues.
Maintain and comply with PCI DSS requirements.
Identify and escalates priority issues and route calls to appropriate resources.
Provide services and objectives to ensure Rocky Mountain's quality of services.
Perform other duties as necessary and required.
Work collaboratively and cooperatively with others, committing to teamwork, dignity, and respect.
Qualifications
Familiarity and understanding of practices, procedures, and applications for Customer Service and/or similar environments.
Experience and ability to accommodate and develop solutions for changing responsibilities and evolving business needs.
Strong communication skills, both verbal and written.
Functional knowledge of Microsoft Office: Outlook, Excel, and Word.
Strong interpersonal and collaborative skills.
Bilingual Spanish/English is a plus.
Strong analytical, organizational, project management and time‑management skills; strong attention to detail; ability to multi‑task in a deadline‑driven environment.
Ability to represent Rocky Mountain professionally and ensure compliance with company policies and applicable laws.
Reading and comprehension of instructions and directions.
Ability to work scheduled hours and be a collaborative team player.
Strong work ethic focused on commitment, pride of work, quality, and dependability.
Physical Requirements
The position requires the ability to walk and function in elevation changes by self‑propulsion, steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas safely. Vision requirements include close, peripheral, and depth perception. Hands used for tools, objects, materials, and controls. Frequent standing, sitting, talking, hearing, climbing, balancing, stooping, kneeling, crouching or crawling. Must read, write, and understand basic English. May need to lift or move up to 25 pounds, or up to 45 pounds if assisted or if capable.
Benefits
Employee Stock Ownership Program
Competitive compensation with regular bonuses
Tuition reimbursement, graduation bonus and zero-interest education loans for all employees
On‑site cafeterias with discounted meals
Medical, Dental, Vision, and Voluntary Life insurance plans
401(k) with company match
PTO and holiday pay
Wellness programs and discounted local gym membership
Powersport and wellness race/participation reimbursements
Generous employee discount on thousands of products
Career advancement, professional development, and opportunities to grow
Equality
Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We embrace everyone and are proud to be an equal‑opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.
Salary
$15 per hour
#J-18808-Ljbffr