Residential Installation & Service Technician
Comcast, Jacksonville, FL, United States
Job Summary
Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straightforward tasks using established procedures.
Compensation
$20/hr + Quarterly Bonuses & Paid Training. Comprehensive benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services; 21 paid days off + 8 company-observed holidays.
Core Responsibilities
Performs installations and changes of service, while adhering to company procedures and safe work practices, NEC and NESC requirements and local ordinances to provide or remove services to the customer.
Performs service calls and troubleshoots the drop from the tap to the customer's equipment.
Assesses and designs basic home networks using appropriate technology based on customer needs using coaxial cable, Ethernet, Wi‑Fi networks and MoCA.
Completes associated record keeping in a timely manner to ensure all details of the work are recorded for entry in the customer's account.
Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusting or fixing service to provide the best possible service.
Determines appropriate placement of Wi‑Fi devices and design of the network, considering channels, co‑channel interference and utilization, and provides advanced customer education.
Communicates and engages customers, providing education on products and services, including channel line‑ups, applications, use of equipment and company policies.
Cleans, maintains and stocks vehicle and equipment to be prepared to perform required duties; reports needs for vehicle repair or service when required and reports any accidents, losses or property damage.
Reconciles with warehouse regarding issued CPE.
Properly operates and maintains installation tools and equipment such as hand tools, light power tools, meters and ladders.
Demonstrates ability to navigate digital tools including work‑order management and diagnostics.
Obtains and maintains appropriate licensing and/or background checks based on federal, state or municipal requirements.
Uses sound judgment in decision‑making, problem‑solving, and project management and accepts ownership of decisions and actions.
Performs jobs from high places, including climbing poles with proper equipment, ladders and bucket trucks (18 to 26 feet) as required.
Manipulates objects such as pens, keyboards, connectors, fasteners and wires using hand tools.
Lifts and carries loads of 70 lbs. or more; works in confined spaces; works while standing 50‑70% of the time; performs work near power lines, electricity and in moderate noise areas.
Works within manufacturer’s rated weight capacity for all equipment.
Drives company vehicle during duties safely and responsibly; maintains a valid driver’s license.
Effectively communicates with customers and co‑workers.
Uses close vision, peripheral vision and the ability to adjust focus to use tools and equipment.
Handles exposure to dogs or other animals in construction areas and home environments.
Completes required training and passes certification tests within specified timeframe.
Works in various weather conditions including heat, cold, rain and other precipitation.
Normal work shift may include weekends; may include 10‑hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays.
Meets or exceeds established goals and performance metrics.
Maintains regular, consistent and punctual attendance and is able to work nights and weekends with variable schedule and overtime as necessary.
Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand our Operating Principles and use them as guidelines for how you do your job.
Own the customer experience, thinking and acting in ways that put customers first and make them promoters of our products and services.
Be enthusiastic learners, users and advocates of our digital tools and experiences.
Work as a team, making big things happen by collaborating and being open to new ideas.
Be part of the Net Promoter System by participating in huddles, making call backs and helping us elevate opportunities to do better for customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors and community.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer‑Focused
Professional Etiquette
Adaptability
Technical Knowledge
Self‑Motivation
Resilience
Communication
Critical Thinking
Problem Solving
Salary
Base pay: $20.00. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most non‑sales positions are eligible for a bonus. Best‑in‑class benefits are also provided.
Education
High School Diploma / GED.
Certifications (if applicable)
Required licenses, background checks or other certifications as specified by law.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
#J-18808-Ljbffr
Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straightforward tasks using established procedures.
Compensation
$20/hr + Quarterly Bonuses & Paid Training. Comprehensive benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services; 21 paid days off + 8 company-observed holidays.
Core Responsibilities
Performs installations and changes of service, while adhering to company procedures and safe work practices, NEC and NESC requirements and local ordinances to provide or remove services to the customer.
Performs service calls and troubleshoots the drop from the tap to the customer's equipment.
Assesses and designs basic home networks using appropriate technology based on customer needs using coaxial cable, Ethernet, Wi‑Fi networks and MoCA.
Completes associated record keeping in a timely manner to ensure all details of the work are recorded for entry in the customer's account.
Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusting or fixing service to provide the best possible service.
Determines appropriate placement of Wi‑Fi devices and design of the network, considering channels, co‑channel interference and utilization, and provides advanced customer education.
Communicates and engages customers, providing education on products and services, including channel line‑ups, applications, use of equipment and company policies.
Cleans, maintains and stocks vehicle and equipment to be prepared to perform required duties; reports needs for vehicle repair or service when required and reports any accidents, losses or property damage.
Reconciles with warehouse regarding issued CPE.
Properly operates and maintains installation tools and equipment such as hand tools, light power tools, meters and ladders.
Demonstrates ability to navigate digital tools including work‑order management and diagnostics.
Obtains and maintains appropriate licensing and/or background checks based on federal, state or municipal requirements.
Uses sound judgment in decision‑making, problem‑solving, and project management and accepts ownership of decisions and actions.
Performs jobs from high places, including climbing poles with proper equipment, ladders and bucket trucks (18 to 26 feet) as required.
Manipulates objects such as pens, keyboards, connectors, fasteners and wires using hand tools.
Lifts and carries loads of 70 lbs. or more; works in confined spaces; works while standing 50‑70% of the time; performs work near power lines, electricity and in moderate noise areas.
Works within manufacturer’s rated weight capacity for all equipment.
Drives company vehicle during duties safely and responsibly; maintains a valid driver’s license.
Effectively communicates with customers and co‑workers.
Uses close vision, peripheral vision and the ability to adjust focus to use tools and equipment.
Handles exposure to dogs or other animals in construction areas and home environments.
Completes required training and passes certification tests within specified timeframe.
Works in various weather conditions including heat, cold, rain and other precipitation.
Normal work shift may include weekends; may include 10‑hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays.
Meets or exceeds established goals and performance metrics.
Maintains regular, consistent and punctual attendance and is able to work nights and weekends with variable schedule and overtime as necessary.
Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand our Operating Principles and use them as guidelines for how you do your job.
Own the customer experience, thinking and acting in ways that put customers first and make them promoters of our products and services.
Be enthusiastic learners, users and advocates of our digital tools and experiences.
Work as a team, making big things happen by collaborating and being open to new ideas.
Be part of the Net Promoter System by participating in huddles, making call backs and helping us elevate opportunities to do better for customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors and community.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer‑Focused
Professional Etiquette
Adaptability
Technical Knowledge
Self‑Motivation
Resilience
Communication
Critical Thinking
Problem Solving
Salary
Base pay: $20.00. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most non‑sales positions are eligible for a bonus. Best‑in‑class benefits are also provided.
Education
High School Diploma / GED.
Certifications (if applicable)
Required licenses, background checks or other certifications as specified by law.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
#J-18808-Ljbffr