Senior Workforce Scheduling Analyst
GEICO, Fredericksburg, VA, United States
We are seeking a detail-oriented and proactive Senior Workforce Management Scheduler to create and maintain efficient employee schedules that align with forecasted workload demands. This role is critical in ensuring adequate staffing to meet operational goals, maintain service levels, and optimize labor costs while balancing business needs with employee satisfaction. By incorporating employee availability and preferences, the Senior Workforce Management Scheduler plays a pivotal role in fostering a positive work environment and ensuring operational efficiency in a fast‑paced, dynamic setting.
Key Responsibilities
Scheduling Development and Execution:
Develop and maintain schedules based on forecasted workload demands to meet service level agreements (SLAs) and operational efficiency goals.
Optimize shift patterns, break allocations, and resource coverage for peak periods, unplanned absences, and evolving business requirements.
Proactively manage scheduling adjustments to balance workload demands and employee availability.
Real‑Time Adjustments
Monitor real‑time adherence and dynamically adjust schedules to address variances between actual and forecasted workloads.
Recommend and implement short‑term solutions, such as overtime, shift swaps, or temporary staffing, to address immediate needs.
Employee‑Centric Scheduling
Incorporate employee availability, preferences, and skill sets into scheduling processes to promote fairness and satisfaction.
Communicate schedule changes effectively to employees, resolving conflicts in a timely and professional manner.
Data Analysis And Reporting
Utilize workforce management tools to analyze historical data and enhance scheduling accuracy.
Generate detailed reports on scheduling efficiency, adherence, shrinkage, and overtime utilization.
Monitor key performance metrics and identify actionable insights to improve workforce scheduling practices.
Collaboration And Stakeholder Engagement
Work closely with the forecasting team to align schedules with workload predictions.
Partner with operations managers and HR to address staffing challenges and implement solutions that support employee engagement and business needs.
Qualifications
Education and Experience:
Bachelor’s degree in business administration, data analytics, or a related field, or equivalent work experience.
Minimum of 3–5 years of experience in workforce management, scheduling, or a related analytical role.
Technical Skills
Proficiency in workforce management software (e.g., NICE, Alvaria, AWS) and advanced Excel or data visualization tools (e.g., Power BI, Tableau).
Strong understanding of forecasting, scheduling, and workforce optimization techniques.
Soft Skills
Excellent problem‑solving and analytical abilities with a focus on delivering actionable results.
Strong communication skills, with the ability to present data and recommendations to stakeholders.
Highly organized and detail‑oriented, capable of managing competing priorities in a fast‑paced environment.
Collaborative and adaptable, with a proactive approach to addressing challenges.
Annual Salary
$52,275.00 - $101,475.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Great Rewards
We offer compensation and benefits built to enhance your physical well‑being, mental and emotional health and financial future.
Comprehensive Total Rewards program that offers personalized coverage tailor‑made for you and your family’s overall well‑being.
Financial benefits including market‑competitive compensation; a 401(k) savings plan vested from day one that offers a 6% match; performance and recognition‑based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility – We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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Key Responsibilities
Scheduling Development and Execution:
Develop and maintain schedules based on forecasted workload demands to meet service level agreements (SLAs) and operational efficiency goals.
Optimize shift patterns, break allocations, and resource coverage for peak periods, unplanned absences, and evolving business requirements.
Proactively manage scheduling adjustments to balance workload demands and employee availability.
Real‑Time Adjustments
Monitor real‑time adherence and dynamically adjust schedules to address variances between actual and forecasted workloads.
Recommend and implement short‑term solutions, such as overtime, shift swaps, or temporary staffing, to address immediate needs.
Employee‑Centric Scheduling
Incorporate employee availability, preferences, and skill sets into scheduling processes to promote fairness and satisfaction.
Communicate schedule changes effectively to employees, resolving conflicts in a timely and professional manner.
Data Analysis And Reporting
Utilize workforce management tools to analyze historical data and enhance scheduling accuracy.
Generate detailed reports on scheduling efficiency, adherence, shrinkage, and overtime utilization.
Monitor key performance metrics and identify actionable insights to improve workforce scheduling practices.
Collaboration And Stakeholder Engagement
Work closely with the forecasting team to align schedules with workload predictions.
Partner with operations managers and HR to address staffing challenges and implement solutions that support employee engagement and business needs.
Qualifications
Education and Experience:
Bachelor’s degree in business administration, data analytics, or a related field, or equivalent work experience.
Minimum of 3–5 years of experience in workforce management, scheduling, or a related analytical role.
Technical Skills
Proficiency in workforce management software (e.g., NICE, Alvaria, AWS) and advanced Excel or data visualization tools (e.g., Power BI, Tableau).
Strong understanding of forecasting, scheduling, and workforce optimization techniques.
Soft Skills
Excellent problem‑solving and analytical abilities with a focus on delivering actionable results.
Strong communication skills, with the ability to present data and recommendations to stakeholders.
Highly organized and detail‑oriented, capable of managing competing priorities in a fast‑paced environment.
Collaborative and adaptable, with a proactive approach to addressing challenges.
Annual Salary
$52,275.00 - $101,475.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Great Rewards
We offer compensation and benefits built to enhance your physical well‑being, mental and emotional health and financial future.
Comprehensive Total Rewards program that offers personalized coverage tailor‑made for you and your family’s overall well‑being.
Financial benefits including market‑competitive compensation; a 401(k) savings plan vested from day one that offers a 6% match; performance and recognition‑based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility – We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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