Treatment Coordinator - Coastline Orthodontics
Rock Dental Brands, Jacksonville, FL, United States
Overview
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Coastline Orthodontics, we believe every smile tells a story and we’re looking for a Treatment Coordinator to help patients start theirs. From the first call to treatment day, you’ll guide patients through the process with confidence, compassion, and clarity. It's fun to work in a company where people truly BELIEVE in what they're doing – JOIN US!
Responsibilities
Lead New Patient Journeys: Make welcome calls, confirm insurance, build rapport, and guide families through their first visit.
Coordinate Treatment Plans: Ensure all records are complete and accurate, present financial options clearly, and support same-day treatment starts.
Manage Patient Follow-Ups: Own pending and observation lists, fill appointment gaps, and re-engage patients in their treatment plans.
Deliver Financial Presentations: Present and explain payment options, answer questions, and help patients feel confident in their investment.
Promote the Practice: Build strong community relationships with referring doctors, schools, and partners, and encourage word-of-mouth referrals through a positive patient experience.
This position is a part of our travel team that shares time between Fernandina Beach and Jacksonville locations.
What We’re Looking For
1+ years in a dental, orthodontic, or healthcare front office, receptionist or treatment coordination role.
A high school diploma or equivalent is required; postsecondary education or dental/medical office training is a plus.
Dental Assistant certification, CPR certification, or equivalent credentials.
Why Coastline Orthodontics
At Coastline Orthodontics, we’re dedicated to transforming lives through confident smiles. As part of the Rock Dental Brands family, you’ll be surrounded by a supportive team, leadership that empowers your growth, and a company culture built on respect, collaboration, and excellence in patient care.
Competitive Pay
Career Growth Opportunities
Paid Time Off & Holiday Pay
Flexible Health Insurance Options
401(k) with Company Match
Employer-paid pre-tax Health Savings Account with Employer Contributions
Supportive, Collaborative Team Culture Making a Real Impact on Patient Lives
We will train the right individual for the job!
And More!
Join a practice where your passion meets purpose—and where you help people smile brighter every day.
#J-18808-Ljbffr
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Coastline Orthodontics, we believe every smile tells a story and we’re looking for a Treatment Coordinator to help patients start theirs. From the first call to treatment day, you’ll guide patients through the process with confidence, compassion, and clarity. It's fun to work in a company where people truly BELIEVE in what they're doing – JOIN US!
Responsibilities
Lead New Patient Journeys: Make welcome calls, confirm insurance, build rapport, and guide families through their first visit.
Coordinate Treatment Plans: Ensure all records are complete and accurate, present financial options clearly, and support same-day treatment starts.
Manage Patient Follow-Ups: Own pending and observation lists, fill appointment gaps, and re-engage patients in their treatment plans.
Deliver Financial Presentations: Present and explain payment options, answer questions, and help patients feel confident in their investment.
Promote the Practice: Build strong community relationships with referring doctors, schools, and partners, and encourage word-of-mouth referrals through a positive patient experience.
This position is a part of our travel team that shares time between Fernandina Beach and Jacksonville locations.
What We’re Looking For
1+ years in a dental, orthodontic, or healthcare front office, receptionist or treatment coordination role.
A high school diploma or equivalent is required; postsecondary education or dental/medical office training is a plus.
Dental Assistant certification, CPR certification, or equivalent credentials.
Why Coastline Orthodontics
At Coastline Orthodontics, we’re dedicated to transforming lives through confident smiles. As part of the Rock Dental Brands family, you’ll be surrounded by a supportive team, leadership that empowers your growth, and a company culture built on respect, collaboration, and excellence in patient care.
Competitive Pay
Career Growth Opportunities
Paid Time Off & Holiday Pay
Flexible Health Insurance Options
401(k) with Company Match
Employer-paid pre-tax Health Savings Account with Employer Contributions
Supportive, Collaborative Team Culture Making a Real Impact on Patient Lives
We will train the right individual for the job!
And More!
Join a practice where your passion meets purpose—and where you help people smile brighter every day.
#J-18808-Ljbffr