Agent VIP Reservations
Hilton Grand Vacations, Las Vegas, NV, United States
Do you want to advance in your work and receive recognition for your accomplishments? Don't miss the chance to become a member of our outstanding marketing team and enjoy the benefits of working for an industry leader like Hilton Grand Vacations!
Schedule Details
Monday to Friday – 10 am - 6 pm
On-site Position
Compensation Range
Hourly rate plus weekly commission.
Team Member Benefits
Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Daily Pay Option*
Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package.
Coordinate full customer/concierge services to all guests including the selling of tours and activities.
Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentations, accommodations, premiums, upcoming vacations, and promotions.
Complete fulfillment package processing, room reservations, tour booking, and charging credit cards.
Meet minimum production standards for activations.
Work with Resort Operations to resolve any accommodation issue.
Ensure the privacy and security of confidential information about our guests and our company.
Qualifications
Related work experience.
Excellent communication skills and interpersonal skills.
Diligent in detail and able to prioritize multiple tasks.
Able to complete tasks in a timely manner, critically think, and work in a team environment.
Proficiency in Microsoft Office.
Additional Qualities (Advantageous)
Sales/Marketing experience.
Call center experience.
1 year of customer service experience.
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Schedule Details
Monday to Friday – 10 am - 6 pm
On-site Position
Compensation Range
Hourly rate plus weekly commission.
Team Member Benefits
Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Daily Pay Option*
Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package.
Coordinate full customer/concierge services to all guests including the selling of tours and activities.
Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentations, accommodations, premiums, upcoming vacations, and promotions.
Complete fulfillment package processing, room reservations, tour booking, and charging credit cards.
Meet minimum production standards for activations.
Work with Resort Operations to resolve any accommodation issue.
Ensure the privacy and security of confidential information about our guests and our company.
Qualifications
Related work experience.
Excellent communication skills and interpersonal skills.
Diligent in detail and able to prioritize multiple tasks.
Able to complete tasks in a timely manner, critically think, and work in a team environment.
Proficiency in Microsoft Office.
Additional Qualities (Advantageous)
Sales/Marketing experience.
Call center experience.
1 year of customer service experience.
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