Part Time Patient Customer Service Representative
R1 RCM, Spanish Fork, UT, United States
Location
Intermountain Spanish Fork Hospital
Shift Hours
Part Time, PRN as needed
Overview
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
Job Description
As our
Customer Service Representative , you’ll help patients check into the hospital. You’ll work in a fast-paced environment, answering questions during registration, collecting information accurately and quickly, and listening with compassion to address patient fears, concerns, and questions.
Responsibilities
Operate computers and answer phones to intake information in a busy environment, working across multiple screens and entering details accurately between physician and nurse check‑ins.
Assist patients who may be ill or worried, listening carefully to ease anxiety, asking follow‑up questions, and building rapport in real time.
Work quickly in a fast‑paced environment, often on your feet, handling variation in health plans and coverage and adapting to unexpected situations.
Collaborate with a supportive team that supports career development at R1 RCM Inc.
Qualifications
High School Diploma or GED.
Excellent customer service experience.
Confident multitasker with quick learning of technology and typing skills.
Prepared to see illness and injuries in a hospital/lab environment.
Up‑to‑date vaccinations, and pass a drug test and background check prior to hire.
Compensation
For this US-based position, the base pay range is $15.00 - $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
Benefits
Competitive benefits package, opportunities for continual learning, collaboration across groups, and career growth within R1 RCM Inc.
EEO Statement
The Company is dedicated to the fundamentals of equal employment opportunity. Employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. The Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Accessibility
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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Intermountain Spanish Fork Hospital
Shift Hours
Part Time, PRN as needed
Overview
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
Job Description
As our
Customer Service Representative , you’ll help patients check into the hospital. You’ll work in a fast-paced environment, answering questions during registration, collecting information accurately and quickly, and listening with compassion to address patient fears, concerns, and questions.
Responsibilities
Operate computers and answer phones to intake information in a busy environment, working across multiple screens and entering details accurately between physician and nurse check‑ins.
Assist patients who may be ill or worried, listening carefully to ease anxiety, asking follow‑up questions, and building rapport in real time.
Work quickly in a fast‑paced environment, often on your feet, handling variation in health plans and coverage and adapting to unexpected situations.
Collaborate with a supportive team that supports career development at R1 RCM Inc.
Qualifications
High School Diploma or GED.
Excellent customer service experience.
Confident multitasker with quick learning of technology and typing skills.
Prepared to see illness and injuries in a hospital/lab environment.
Up‑to‑date vaccinations, and pass a drug test and background check prior to hire.
Compensation
For this US-based position, the base pay range is $15.00 - $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
Benefits
Competitive benefits package, opportunities for continual learning, collaboration across groups, and career growth within R1 RCM Inc.
EEO Statement
The Company is dedicated to the fundamentals of equal employment opportunity. Employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. The Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Accessibility
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
#J-18808-Ljbffr