Customer Service Representative - Patient Registration
R1 RCM, Pensacola, FL, United States
Location:
Ascension Sacred Heart Pensacola plus associated free standing emergency centers in Pace, Perdido, Nine Mile, and Navarre
Shift Hours:
PRN – part time, work as needed. Open availability required for as needed shifts.
Ready to start a meaningful career in healthcare even if you’ve never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform patient experience and financial performance of hospitals and health systems. We combine a global workforce of revenue cycle professionals with advanced technology to deliver exceptional patient experiences.
Why You’ll Love This Job
Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector; you’ll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge that opens doors for long-term career growth.
Fast-Paced, Never Boring: Move between computer screens, phone calls, and in-person interactions while balancing accuracy and compassion with clinicians and emergency staff.
Supportive Team Environment: You’ll be surrounded by teammates and leaders committed to your professional growth.
What You’ll Do Day-to-Day
Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients who may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time
Requirements
High School Diploma or GED
Strong customer-service experience
Ability to pass background check, drug test, and meet vaccination requirements
Preferred
Medical or healthcare experience (but not required)
Base pay range: $15.00 - $21.10 per hour, plus benefits.
Equal Employment Opportunity
R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, public assistance status, veteran status, or any other protected characteristic. The Company is committed to providing a harassment-free workplace. If you have a disability and require a reasonable accommodation for any part of the job application process, please contact us for assistance.
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Ascension Sacred Heart Pensacola plus associated free standing emergency centers in Pace, Perdido, Nine Mile, and Navarre
Shift Hours:
PRN – part time, work as needed. Open availability required for as needed shifts.
Ready to start a meaningful career in healthcare even if you’ve never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform patient experience and financial performance of hospitals and health systems. We combine a global workforce of revenue cycle professionals with advanced technology to deliver exceptional patient experiences.
Why You’ll Love This Job
Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector; you’ll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge that opens doors for long-term career growth.
Fast-Paced, Never Boring: Move between computer screens, phone calls, and in-person interactions while balancing accuracy and compassion with clinicians and emergency staff.
Supportive Team Environment: You’ll be surrounded by teammates and leaders committed to your professional growth.
What You’ll Do Day-to-Day
Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients who may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time
Requirements
High School Diploma or GED
Strong customer-service experience
Ability to pass background check, drug test, and meet vaccination requirements
Preferred
Medical or healthcare experience (but not required)
Base pay range: $15.00 - $21.10 per hour, plus benefits.
Equal Employment Opportunity
R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, public assistance status, veteran status, or any other protected characteristic. The Company is committed to providing a harassment-free workplace. If you have a disability and require a reasonable accommodation for any part of the job application process, please contact us for assistance.
#J-18808-Ljbffr