Case Coordinator
Dallas Children's Advocacy Center, Dallas, TX, United States
Dallas Children's Advocacy Center is seeking an experienced Case Coordinator for the MDT Department
The Case Coordinator is responsible for reading statewide CPS (child protective services) intakes and facilitating collaborative relationships with partner and community organizations and for leading efforts to ensure a coordinated and timely response to child abuse investigations.
Essential Duties and Key Responsibilities
Receives and reviews statewide intake referrals of abuse and neglect daily and as assigned and confirms that intakes meet the coordination criteria.
Contacts the investigative partners, i.e., CPI (Child Protection Investigation) and (LE) Law Enforcement to ensure connections are made with the goal of securing a forensic interview for the client.
Responsible for ongoing, regular contact with partners, which includes CPI and LE, to ensure the partners are connected and working towards obtaining the forensic interview for the client.
Builds relationships with investigative agencies and associated service providers via phone, email or in-person on a monthly basis.
Ensures all identified cases meeting the criteria are entered into the Apricot 360 client database in an accurate and timely manner.
Receives and responds to crisis calls (on a rotating basis) from referral services and initiates protocol response for the CST (child sex trafficking) HRY (high risk youth) cases.
Routinely communicates with DCAC programs and supports a cohesive and collaborative client experience by offering case coordination efforts and support.
Attends MDT staffings on and off-site as requested.
Responsible for routing the statewide intake referrals of abuse or neglect which entails determining if the youth’s case meets the specified criteria for the Multi-disciplinary Team collaborative approach.
Works a rotating, on-call schedule, including nights and weekends for CST/HRY cases.
Follows MDT department policies and procedures.
Other Duties
Attends and participates at DCAC’s annual Crimes Against Children conference in the capacity of a volunteer or participant to attend classes.
Participates and actively attends supervisory meetings and team meetings.
Attends and participates in agency staff meetings.
Participates in special events for children and families.
Other duties as assigned.
Qualifications
Education and experience: bachelor’s degree in social work, psychology, criminal justice or similar and at least one (1) year of experience in a similar role working at a child protective agency or child advocacy center OR an equivalent and combined knowledge, experience and skills of five (5) years working in a child advocacy center, child protection agency, or similar in lieu of the education requirements.
Continuing Education
Completes Interpretation and Translation Training for DCAC Staff (required for bilingual (English/Spanish) staff).
Completes MDT (multi-disciplinary team) training through CACTX.
Attends courses relating to child abuse and sex-trafficking as identified on an ongoing basis.
Completes agency-related compliance courses in a timely manner.
Required License(s) or Certifications
Clear and valid Texas Driver’s License
Required Software Experience
MSOffice Outlook, SharePoint and database skills.
Knowledge, Skills, And Abilities
Knowledge of child development and family dynamics; knowledge of sexual abuse dynamics as it relates to victims and perpetrators.
Ability to effectively communicate with a diverse community of stakeholders including law enforcement, CPS, the Dallas Juvenile DA’s Office, Children’s Health, DCAC staff, and clients/families.
Effective in encouraging participation from stakeholders in the MDT (multi-disciplinary team) model and coordinating a joint response to concerns of abuse
eglect/child sex trafficking and high-risk behavior.
Ability to manage the exposure to graphic details of abuse
eglect/Sex Trafficking/child fatalities.
Ability to communicate clearly in high stakes situations with multiple partners/stakeholders for an effective plan that addresses the need of the minor who may be in crisis.
Ability to follow all investigative protocol procedures.
Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.
Ability to maintain client confidentiality.
Ability to attend off‑site meetings, when required.
Ability to work with all levels of employees, board members, partners, and community.
Ability to work a rotating, on‑call schedule.
Work Environment
Work Location: All work must be conducted in the office due to client confidentiality; hybrid work environment of working two (2) days remotely may be requested and evaluated after six (6) months of employment with DCAC. Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.). Working Conditions: Work may be performed but is not limited to an office environment.
Core Values
We are child-centered, family-focused, and community-driven.
We act with dignity and compassion in all that we do.
We recognize our staff as our greatest asset.
We operate as a seamless team.
Benefits
100% Paid Employee Health Insurance-PPO
100% Paid Employee Dental Insurance
100% Paid Short Term Disability
100% Paid Long Term Disability
100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
Vision Insurance through Superior Vision
Pet Insurance through Nationwide
Legal Services through Freshbenies
Flexible Spending Account
Dependent Spending Account
Six weeks’ paid Parental Leave
Employee Assistance Plan (EAP)
Health Advocate
WellVia Teladoc Program
403b Retirement and Contribution Plan with up to a 4% employer contribution
Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance
Bilingual Stipend (English/Spanish) of $2,700 annually
Cell Phone Stipend
10 Paid Holidays
2 Floating Holidays
14 Wellness Days
10 Vacation Days
DCAC participates in the Public Service Loan Forgiveness Program (PSLF)
DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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The Case Coordinator is responsible for reading statewide CPS (child protective services) intakes and facilitating collaborative relationships with partner and community organizations and for leading efforts to ensure a coordinated and timely response to child abuse investigations.
Essential Duties and Key Responsibilities
Receives and reviews statewide intake referrals of abuse and neglect daily and as assigned and confirms that intakes meet the coordination criteria.
Contacts the investigative partners, i.e., CPI (Child Protection Investigation) and (LE) Law Enforcement to ensure connections are made with the goal of securing a forensic interview for the client.
Responsible for ongoing, regular contact with partners, which includes CPI and LE, to ensure the partners are connected and working towards obtaining the forensic interview for the client.
Builds relationships with investigative agencies and associated service providers via phone, email or in-person on a monthly basis.
Ensures all identified cases meeting the criteria are entered into the Apricot 360 client database in an accurate and timely manner.
Receives and responds to crisis calls (on a rotating basis) from referral services and initiates protocol response for the CST (child sex trafficking) HRY (high risk youth) cases.
Routinely communicates with DCAC programs and supports a cohesive and collaborative client experience by offering case coordination efforts and support.
Attends MDT staffings on and off-site as requested.
Responsible for routing the statewide intake referrals of abuse or neglect which entails determining if the youth’s case meets the specified criteria for the Multi-disciplinary Team collaborative approach.
Works a rotating, on-call schedule, including nights and weekends for CST/HRY cases.
Follows MDT department policies and procedures.
Other Duties
Attends and participates at DCAC’s annual Crimes Against Children conference in the capacity of a volunteer or participant to attend classes.
Participates and actively attends supervisory meetings and team meetings.
Attends and participates in agency staff meetings.
Participates in special events for children and families.
Other duties as assigned.
Qualifications
Education and experience: bachelor’s degree in social work, psychology, criminal justice or similar and at least one (1) year of experience in a similar role working at a child protective agency or child advocacy center OR an equivalent and combined knowledge, experience and skills of five (5) years working in a child advocacy center, child protection agency, or similar in lieu of the education requirements.
Continuing Education
Completes Interpretation and Translation Training for DCAC Staff (required for bilingual (English/Spanish) staff).
Completes MDT (multi-disciplinary team) training through CACTX.
Attends courses relating to child abuse and sex-trafficking as identified on an ongoing basis.
Completes agency-related compliance courses in a timely manner.
Required License(s) or Certifications
Clear and valid Texas Driver’s License
Required Software Experience
MSOffice Outlook, SharePoint and database skills.
Knowledge, Skills, And Abilities
Knowledge of child development and family dynamics; knowledge of sexual abuse dynamics as it relates to victims and perpetrators.
Ability to effectively communicate with a diverse community of stakeholders including law enforcement, CPS, the Dallas Juvenile DA’s Office, Children’s Health, DCAC staff, and clients/families.
Effective in encouraging participation from stakeholders in the MDT (multi-disciplinary team) model and coordinating a joint response to concerns of abuse
eglect/child sex trafficking and high-risk behavior.
Ability to manage the exposure to graphic details of abuse
eglect/Sex Trafficking/child fatalities.
Ability to communicate clearly in high stakes situations with multiple partners/stakeholders for an effective plan that addresses the need of the minor who may be in crisis.
Ability to follow all investigative protocol procedures.
Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.
Ability to maintain client confidentiality.
Ability to attend off‑site meetings, when required.
Ability to work with all levels of employees, board members, partners, and community.
Ability to work a rotating, on‑call schedule.
Work Environment
Work Location: All work must be conducted in the office due to client confidentiality; hybrid work environment of working two (2) days remotely may be requested and evaluated after six (6) months of employment with DCAC. Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.). Working Conditions: Work may be performed but is not limited to an office environment.
Core Values
We are child-centered, family-focused, and community-driven.
We act with dignity and compassion in all that we do.
We recognize our staff as our greatest asset.
We operate as a seamless team.
Benefits
100% Paid Employee Health Insurance-PPO
100% Paid Employee Dental Insurance
100% Paid Short Term Disability
100% Paid Long Term Disability
100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
Vision Insurance through Superior Vision
Pet Insurance through Nationwide
Legal Services through Freshbenies
Flexible Spending Account
Dependent Spending Account
Six weeks’ paid Parental Leave
Employee Assistance Plan (EAP)
Health Advocate
WellVia Teladoc Program
403b Retirement and Contribution Plan with up to a 4% employer contribution
Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance
Bilingual Stipend (English/Spanish) of $2,700 annually
Cell Phone Stipend
10 Paid Holidays
2 Floating Holidays
14 Wellness Days
10 Vacation Days
DCAC participates in the Public Service Loan Forgiveness Program (PSLF)
DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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