Concessions Lead | Part-Time | Marcus Performing Arts Center
Oak View Group, Milwaukee, WI, United States
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Concessions Lead is responsible for assisting the Food & Beverage Management Team in overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The Concessions Lead must be personable and able to work in an ever‑changing fast‑paced environment. The Concessions Lead will assist the Food & Beverage Management Team with projects including training, inventory and special events. The Concessions Lead must maintain excellent attendance and be available to work events as scheduled per business need.
This role will pay an hourly rate range of $18.00 to $20.00 and is eligible for tips.
Benefits for Part‑Time roles
401(k) savings plan and 401(k) matching.
Job Status
This position will remain open until July 17, 2026.
About The Venue
Serving more than 200,000 people annually, MPAC brings a diverse range of celebrated performing arts to the region, including:
Tony Award‑winning Broadway shows.
Exceptional music, dance, and theatre events from artists in Milwaukee and around the world.
Exciting community events & celebrations.
Fun, educational experiences for young audiences.
Private events, like weddings and meetings.
A fixture in Milwaukee for over 50 years, MPAC is home to four major resident companies: Black Arts MKE, First Stage, The Florentine Opera, and Milwaukee Ballet. MPAC is proud to be part of the Milwaukee Theater District as well as a dedicated War Memorial facility, honoring those who bravely served our country.
From our world‑class performances to inspiring community events, we hope your experience at the Marcus Performing Arts Center leaves you feeling transported and transformed.
Responsibilities
Ensure proper setup of all concessions locations prior to doors. Set‑up duties may include verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining levels of food production based upon projected guest attendance have been met.
Assist in training new and current employees regarding property procedure and best practices.
Ensure event staff and volunteers are aware of workplace expectations; provide ongoing assistance, promote a positive, enthusiastic and cooperative workplace environment, reinforce procedures and practices through repetition; and lead by example.
Obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
Serve food and beverages to guests including alcoholic beverages. Check guests’ ID to verify minimum age requirement for purchase of alcoholic beverages.
Assist in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
Observe guests to respond to any additional requests and determine when the meal has been completed.
Recommend certain dishes and identify ingredients or explain how various items on the menu are prepared.
Maintain sanitation, health and safety standards in work areas.
Demonstrate ability to meet the company standard for excellent attendance.
Ensure that the location equipment is operable and clean prior to start of event.
Recognize guests that are visibly intoxicated and take action to cut off alcohol to such individuals.
Enforce all company policies and procedures.
Assist Management team with projects including training, inventory and special events.
Perform all other duties as assigned by managers and supervisors.
Qualifications
At least 1–2 years’ experience working in a similar food & beverage environment, with leadership experience preferred.
Ability to communicate with employees, co‑workers, volunteers, management staff and guests in a clear, business‑like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
Ability to speak, read and write in English.
Ability to work well in a team‑oriented, fast‑paced, event‑driven environment.
Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
Ability to handle cash accurately and responsibly.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Concessions Lead is responsible for assisting the Food & Beverage Management Team in overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The Concessions Lead must be personable and able to work in an ever‑changing fast‑paced environment. The Concessions Lead will assist the Food & Beverage Management Team with projects including training, inventory and special events. The Concessions Lead must maintain excellent attendance and be available to work events as scheduled per business need.
This role will pay an hourly rate range of $18.00 to $20.00 and is eligible for tips.
Benefits for Part‑Time roles
401(k) savings plan and 401(k) matching.
Job Status
This position will remain open until July 17, 2026.
About The Venue
Serving more than 200,000 people annually, MPAC brings a diverse range of celebrated performing arts to the region, including:
Tony Award‑winning Broadway shows.
Exceptional music, dance, and theatre events from artists in Milwaukee and around the world.
Exciting community events & celebrations.
Fun, educational experiences for young audiences.
Private events, like weddings and meetings.
A fixture in Milwaukee for over 50 years, MPAC is home to four major resident companies: Black Arts MKE, First Stage, The Florentine Opera, and Milwaukee Ballet. MPAC is proud to be part of the Milwaukee Theater District as well as a dedicated War Memorial facility, honoring those who bravely served our country.
From our world‑class performances to inspiring community events, we hope your experience at the Marcus Performing Arts Center leaves you feeling transported and transformed.
Responsibilities
Ensure proper setup of all concessions locations prior to doors. Set‑up duties may include verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining levels of food production based upon projected guest attendance have been met.
Assist in training new and current employees regarding property procedure and best practices.
Ensure event staff and volunteers are aware of workplace expectations; provide ongoing assistance, promote a positive, enthusiastic and cooperative workplace environment, reinforce procedures and practices through repetition; and lead by example.
Obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
Serve food and beverages to guests including alcoholic beverages. Check guests’ ID to verify minimum age requirement for purchase of alcoholic beverages.
Assist in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
Observe guests to respond to any additional requests and determine when the meal has been completed.
Recommend certain dishes and identify ingredients or explain how various items on the menu are prepared.
Maintain sanitation, health and safety standards in work areas.
Demonstrate ability to meet the company standard for excellent attendance.
Ensure that the location equipment is operable and clean prior to start of event.
Recognize guests that are visibly intoxicated and take action to cut off alcohol to such individuals.
Enforce all company policies and procedures.
Assist Management team with projects including training, inventory and special events.
Perform all other duties as assigned by managers and supervisors.
Qualifications
At least 1–2 years’ experience working in a similar food & beverage environment, with leadership experience preferred.
Ability to communicate with employees, co‑workers, volunteers, management staff and guests in a clear, business‑like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
Ability to speak, read and write in English.
Ability to work well in a team‑oriented, fast‑paced, event‑driven environment.
Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
Ability to handle cash accurately and responsibly.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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