Customer Service Representative--Industrial Store
Norco, Inc., Salt Lake City, UT, United States
Responsibilities
Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Sell welding and safety products and services to customers
Process customer orders and accurately input customer order into the computer
Research products needed for customer special applications
Follow up on customer orders not processed correctly and remedy situation
Keep sales literature current and organized
Keep accurate cash till and run daily cash reports
Answer customer calls and transfer customers if they need service from someone else
Stock shelves when needed
Communicate with Purchasing Department regarding any special order needs
Issue product sales quotes to customers
Load products into customer vehicle
Adhere to all established procedures, policies and safety rules
Perform other tasks as assigned or needed
Qualifications
High school graduate or equivalent
Excellent verbal and written communication skills
Excellent customer service skills
Ability to perform multiple tasks
Good working knowledge of all industrial products and gases
Ability to frequently lift up to 50 lbs
Ability to occasionally lift up to 100 lbs
Ability to sit, stand and walk for extended periods of time
Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position
Norco, Inc is an Equal Opportunity/Affirmative Action Employer. Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Norco, Inc is a Drug‑Free workplace.
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Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Sell welding and safety products and services to customers
Process customer orders and accurately input customer order into the computer
Research products needed for customer special applications
Follow up on customer orders not processed correctly and remedy situation
Keep sales literature current and organized
Keep accurate cash till and run daily cash reports
Answer customer calls and transfer customers if they need service from someone else
Stock shelves when needed
Communicate with Purchasing Department regarding any special order needs
Issue product sales quotes to customers
Load products into customer vehicle
Adhere to all established procedures, policies and safety rules
Perform other tasks as assigned or needed
Qualifications
High school graduate or equivalent
Excellent verbal and written communication skills
Excellent customer service skills
Ability to perform multiple tasks
Good working knowledge of all industrial products and gases
Ability to frequently lift up to 50 lbs
Ability to occasionally lift up to 100 lbs
Ability to sit, stand and walk for extended periods of time
Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position
Norco, Inc is an Equal Opportunity/Affirmative Action Employer. Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Norco, Inc is a Drug‑Free workplace.
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