HR Support Specialist
Goodwill of Central and Northern Arizona, Peoria, AZ, United States
2626 W Beryl Ave Phoenix Arizona, 85021, Starting Pay :$21.00 Hourly
Position Description
Responsible for performing a wide variety of Human Resources Support functions, including but not limited to Human Resources policy and procedure interpretation, maintaining compliance, training and customer service, while adhering to multi-state governance for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Coordinates the data flow of the employment life cycle, through the timely and accurate processing of Human Resources and Team Member related transactions and audits. Creates, sets-up and maintains all electronic personnel files, maintains filing system, and performs audits, as needed.
Essential Duties and Responsibilities
Processes a high volume of Team Member transactions in HRIS system. Verifies that changes are supported with proper documentation and follow appropriate regulations, procedures, and policies.
Provides phone support to resolve concerns or requests from current or previous Team Members, Managers, and verifiers; enters questions or concerns accurately into the applicable systems.
Partners with business leaders, HR Business Partners, and third-party administrator in the daily process of Unemployment notifications and gathering/submitting information for Unemployment claims.
Conducts pre-payroll audits and reports on a bi-weekly basis to ensure an accurate payroll. Communicates with leaders on pending absence requests, pending terminations, employees with no hours, and unmatched punches prior to Payroll processing to encourage submission before payroll runs.
Provides termination details to hiring managers and Recruiters to assist them in making an informed hiring decision for rehires.
Reviews and submits Team Member retro-payment(s) adjustments for terminations, salary, correction of hours worked, vacation and sick time not submitted in a timely manner, and partners with Payroll for processing.
Collaborates with the Payroll team to resolve Team Member pay discrepancies in a timely manner.
Responsible for editing timecards to ensure accurate recording of hours worked, overtime, shift-deferential and all classifications of time off requests. Audits timecards before payroll processing to ensure accurate payment of hours.
Reviews daily/weekly/monthly audit reports generated by various sources and resolves employee file data discrepancies.
Provides information and assistance to HR staff, Team Members, applicants, and leaders on Team Member transactions, system processes, and policies.
Troubleshoots system issues with the HRIS team, IT, and appropriate vendor contacts.
Builds relationships with Team Members and leaders, acts as a point of contact for Human Resources and triages calls to the appropriate team.
Works closely with assigned departments, building positive relationships with Team Members and leaders, providing technical support for the HRIS system and HR processes to ensure successful completion of Team Member transactions.
Timely and accurately responds to requests for Verifications of Employment and assists with uploading them into our third-party administration system for completion.
Maintains confidentiality of Human Resource and Team Member information.
Effectively identifies and reports any compliance or risk issues and concerns with the appropriate party.
Scans, saves, purges, and attaches all documentation into electronic files in correctly identified sections, to maintain confidentiality and to remain compliant.
Remains familiar with Form I-9 compliance, performing audits for data accuracy and compliance, working with leaders to correct any issues, and notifying Team Members if documents expire, are missing, or late.
Contributes to building a cohesive work environment by working together as a team.
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintains regular and consistent in-person attendance.
Performs other related duties, as assigned.
Key Values/Enabling Attributes
Trust
- Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual.
Collaboration
- Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers.
Engagement
- Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us.
Ownership
- Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions.
Innovation
- Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change.
Minimum Qualifications (Education, Experience, Skills)
High School Diploma, GED, or equivalent work experience
6 months to 1-year of previous experience in HR, heavy data entry or data processing as well as experience specifically with analyzing data and HR policy interpretation
Proficient in MS Office skills including Word, Power Point and Outlook as well as Excel skills.
Excellent written and verbal communication skills, including the ability to read, speak and write English proficiently
Bilingual in Spanish and English preferred
Insight to remain objective when handling sensitive customer service issues
Capable of handling multiple calls on a consistent basis due to heavy phone volume
Versatility to work in an office setting with other Team Members that reflects an environment of constant movement and multi-tasking
Ability to perform work accurately and thoroughly, with a strong attention to detail by focusing on the minute details of a project or task
Ability to be self-directed and show initiative
Ability to work independently and with a team
Ability to pass a background check and drug screen, where applicable for position
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
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Position Description
Responsible for performing a wide variety of Human Resources Support functions, including but not limited to Human Resources policy and procedure interpretation, maintaining compliance, training and customer service, while adhering to multi-state governance for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Coordinates the data flow of the employment life cycle, through the timely and accurate processing of Human Resources and Team Member related transactions and audits. Creates, sets-up and maintains all electronic personnel files, maintains filing system, and performs audits, as needed.
Essential Duties and Responsibilities
Processes a high volume of Team Member transactions in HRIS system. Verifies that changes are supported with proper documentation and follow appropriate regulations, procedures, and policies.
Provides phone support to resolve concerns or requests from current or previous Team Members, Managers, and verifiers; enters questions or concerns accurately into the applicable systems.
Partners with business leaders, HR Business Partners, and third-party administrator in the daily process of Unemployment notifications and gathering/submitting information for Unemployment claims.
Conducts pre-payroll audits and reports on a bi-weekly basis to ensure an accurate payroll. Communicates with leaders on pending absence requests, pending terminations, employees with no hours, and unmatched punches prior to Payroll processing to encourage submission before payroll runs.
Provides termination details to hiring managers and Recruiters to assist them in making an informed hiring decision for rehires.
Reviews and submits Team Member retro-payment(s) adjustments for terminations, salary, correction of hours worked, vacation and sick time not submitted in a timely manner, and partners with Payroll for processing.
Collaborates with the Payroll team to resolve Team Member pay discrepancies in a timely manner.
Responsible for editing timecards to ensure accurate recording of hours worked, overtime, shift-deferential and all classifications of time off requests. Audits timecards before payroll processing to ensure accurate payment of hours.
Reviews daily/weekly/monthly audit reports generated by various sources and resolves employee file data discrepancies.
Provides information and assistance to HR staff, Team Members, applicants, and leaders on Team Member transactions, system processes, and policies.
Troubleshoots system issues with the HRIS team, IT, and appropriate vendor contacts.
Builds relationships with Team Members and leaders, acts as a point of contact for Human Resources and triages calls to the appropriate team.
Works closely with assigned departments, building positive relationships with Team Members and leaders, providing technical support for the HRIS system and HR processes to ensure successful completion of Team Member transactions.
Timely and accurately responds to requests for Verifications of Employment and assists with uploading them into our third-party administration system for completion.
Maintains confidentiality of Human Resource and Team Member information.
Effectively identifies and reports any compliance or risk issues and concerns with the appropriate party.
Scans, saves, purges, and attaches all documentation into electronic files in correctly identified sections, to maintain confidentiality and to remain compliant.
Remains familiar with Form I-9 compliance, performing audits for data accuracy and compliance, working with leaders to correct any issues, and notifying Team Members if documents expire, are missing, or late.
Contributes to building a cohesive work environment by working together as a team.
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintains regular and consistent in-person attendance.
Performs other related duties, as assigned.
Key Values/Enabling Attributes
Trust
- Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual.
Collaboration
- Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers.
Engagement
- Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us.
Ownership
- Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions.
Innovation
- Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change.
Minimum Qualifications (Education, Experience, Skills)
High School Diploma, GED, or equivalent work experience
6 months to 1-year of previous experience in HR, heavy data entry or data processing as well as experience specifically with analyzing data and HR policy interpretation
Proficient in MS Office skills including Word, Power Point and Outlook as well as Excel skills.
Excellent written and verbal communication skills, including the ability to read, speak and write English proficiently
Bilingual in Spanish and English preferred
Insight to remain objective when handling sensitive customer service issues
Capable of handling multiple calls on a consistent basis due to heavy phone volume
Versatility to work in an office setting with other Team Members that reflects an environment of constant movement and multi-tasking
Ability to perform work accurately and thoroughly, with a strong attention to detail by focusing on the minute details of a project or task
Ability to be self-directed and show initiative
Ability to work independently and with a team
Ability to pass a background check and drug screen, where applicable for position
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
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