REFERRAL CLERK
General Infomatics, Inc. (GI), Albuquerque, NM, United States
General Infomatics, Inc. is a trusted partner to U.S. government agencies worldwide, delivering program support, healthcare services, strategic technology solutions, and knowledge management under the highest standards of integrity and excellence. At our core, we believe our greatest strength is our people – talented individuals from all walks of life who share a commitment to service. We are especially proud to champion veterans, transitioning personnel, military spouses, and military families, offering meaningful careers where their sacrifice and skills are recognized and valued.
We are looking for a
REFERRAL CLERK
for a full‑time, civil contract at Kirtland AFB, NM. Monday to Friday, 7:30 am to 4:30 pm.
Summary
This position provides clerical and administrative support in the Referral Management Center for customer service, referral tracking, referral appointment, and reporting activities. It will support the daily functions of specialty care referral appointment, referral review and coordination, beneficiary counseling, and referral tracking at the MTF.
Responsibilities
Greet patients and visitors, answer and direct phone calls, and schedule medical appointments.
Review referrals for completeness, verify patient eligibility and covered benefits, and ensure patients have the necessary documentation.
Manage and retrieve medical records, track referral results, and return documentation to providers within required timelines.
Support patient travel arrangements and reimbursement processing, compile monthly referral metrics reports.
Provide training to staff on referral processes and timelines.
Perform other routine clerical tasks as required.
Qualifications
High school or GED diploma.
At least six months of experience in medical office scheduling.
General office administrative and clerical skills for receptionist duties and answering telephones.
Ability to type a minimum of 50 WPM on a computer keyboard.
Familiarity with office equipment such as personal computers, copiers, fax machines, and telephone systems.
Desired knowledge of any of the following systems: AHLTA, CHCS and/or MHS GENESIS, other MTF ICDB programs.
Ability to speak and communicate clearly in English.
Excellent customer service and adaptability.
General medical ethics and telephone etiquette.
Ability to follow instructions and procedures in detail.
Additional Information
Work is mainly sedentary but may require walking, bending, standing, and carrying of light items such as files.
Must be able to pass a U.S. government security investigation and a thorough job verification.
Applicants are encouraged to self‑identify as veterans or military spouses.
Benefits
$22.19 per hour.
Comprehensive health & welfare benefits.
Paid vacations, holidays, and sick leave.
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We are looking for a
REFERRAL CLERK
for a full‑time, civil contract at Kirtland AFB, NM. Monday to Friday, 7:30 am to 4:30 pm.
Summary
This position provides clerical and administrative support in the Referral Management Center for customer service, referral tracking, referral appointment, and reporting activities. It will support the daily functions of specialty care referral appointment, referral review and coordination, beneficiary counseling, and referral tracking at the MTF.
Responsibilities
Greet patients and visitors, answer and direct phone calls, and schedule medical appointments.
Review referrals for completeness, verify patient eligibility and covered benefits, and ensure patients have the necessary documentation.
Manage and retrieve medical records, track referral results, and return documentation to providers within required timelines.
Support patient travel arrangements and reimbursement processing, compile monthly referral metrics reports.
Provide training to staff on referral processes and timelines.
Perform other routine clerical tasks as required.
Qualifications
High school or GED diploma.
At least six months of experience in medical office scheduling.
General office administrative and clerical skills for receptionist duties and answering telephones.
Ability to type a minimum of 50 WPM on a computer keyboard.
Familiarity with office equipment such as personal computers, copiers, fax machines, and telephone systems.
Desired knowledge of any of the following systems: AHLTA, CHCS and/or MHS GENESIS, other MTF ICDB programs.
Ability to speak and communicate clearly in English.
Excellent customer service and adaptability.
General medical ethics and telephone etiquette.
Ability to follow instructions and procedures in detail.
Additional Information
Work is mainly sedentary but may require walking, bending, standing, and carrying of light items such as files.
Must be able to pass a U.S. government security investigation and a thorough job verification.
Applicants are encouraged to self‑identify as veterans or military spouses.
Benefits
$22.19 per hour.
Comprehensive health & welfare benefits.
Paid vacations, holidays, and sick leave.
#J-18808-Ljbffr