Convention Services / Assistant AV Lead
Inside Higher Ed, Columbus, OH, United States
Overview
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following:
Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Responsibilities
The Convention Service/AV Lead is the liaison between the banquet and sales & catering department. This position will report to the Food & Beverage Manager and is responsible for the set up and execution of event bookings turned over by sales & catering. This position will supervise, coach, and motivate the convention services (CS) team toward achieving exceptional guest service results.
Assist with hiring, training and scheduling of all CS staff.
Ensure the appropriate and timely setup of all functions, meetings and food service while maintaining standards of food and beverage specifications.
Assign tasks and monitor progress to ensure advanced setup of event spaces as well as post-event work (including tear down, cleaning and reset of space).
Maintain proper storage, maintenance and inventory of all convention services equipment and supplies; keep the Banquet Manager informed of any equipment or supply needs in a timely manner.
Review banquet event orders and assist with creating task lists for CS team.
Approach all interactions with guests and team members in a professional, service-oriented manner; ensure needs are met and maintain clear communication with guests and other departments.
Lead day-to-day audio-visual needs with a focus on professional customer service and flawlessly executed events.
Provide technical support for events and ensure event setups match guest requests; maintain, prepare and set up equipment, digital signage and space for event use.
Meet with clients when requested and maintain knowledge and inventory of equipment such as tables, chairs, digital projectors, laptops, audio equipment, smart podiums and other AV and banquet equipment.
Seek knowledge of new technologies and incorporate them where possible at the hotel; assist with ordering new and replacement equipment.
Create a collaborative environment with other hotel departments.
Attend pre-event sheets meetings with catering, culinary and banquet departments to ensure event information is correct, and attend weekly staff meetings.
Maintain flexible work hours to meet the demand of the operation, including mornings, evenings, weekends and holidays.
Additional Information
The target hiring range for this job profile is $16.65 - $21.77. The actual hourly rate paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.
Location: Blackwell Inn (0254)
Position Type: Regular
Scheduled Hours: 40
Shift: Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
#J-18808-Ljbffr
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following:
Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Responsibilities
The Convention Service/AV Lead is the liaison between the banquet and sales & catering department. This position will report to the Food & Beverage Manager and is responsible for the set up and execution of event bookings turned over by sales & catering. This position will supervise, coach, and motivate the convention services (CS) team toward achieving exceptional guest service results.
Assist with hiring, training and scheduling of all CS staff.
Ensure the appropriate and timely setup of all functions, meetings and food service while maintaining standards of food and beverage specifications.
Assign tasks and monitor progress to ensure advanced setup of event spaces as well as post-event work (including tear down, cleaning and reset of space).
Maintain proper storage, maintenance and inventory of all convention services equipment and supplies; keep the Banquet Manager informed of any equipment or supply needs in a timely manner.
Review banquet event orders and assist with creating task lists for CS team.
Approach all interactions with guests and team members in a professional, service-oriented manner; ensure needs are met and maintain clear communication with guests and other departments.
Lead day-to-day audio-visual needs with a focus on professional customer service and flawlessly executed events.
Provide technical support for events and ensure event setups match guest requests; maintain, prepare and set up equipment, digital signage and space for event use.
Meet with clients when requested and maintain knowledge and inventory of equipment such as tables, chairs, digital projectors, laptops, audio equipment, smart podiums and other AV and banquet equipment.
Seek knowledge of new technologies and incorporate them where possible at the hotel; assist with ordering new and replacement equipment.
Create a collaborative environment with other hotel departments.
Attend pre-event sheets meetings with catering, culinary and banquet departments to ensure event information is correct, and attend weekly staff meetings.
Maintain flexible work hours to meet the demand of the operation, including mornings, evenings, weekends and holidays.
Additional Information
The target hiring range for this job profile is $16.65 - $21.77. The actual hourly rate paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.
Location: Blackwell Inn (0254)
Position Type: Regular
Scheduled Hours: 40
Shift: Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
#J-18808-Ljbffr