Change Communications Manager, TPA Client Migrations
Personify Health, Tempe, AZ, United States
Overview
Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data‑driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Responsibilities
As our Client Migrations Change Manager, you will own the external‑facing change communications strategy for TPA business migrations to new claims processing platforms and personalized health technology. Your role is to translate complex technical and operational changes into clear, timely messaging that prepares clients, HR professionals, brokers, and members for successful transitions.
Develop and maintain comprehensive external client communication plans aligned to platform migration phases, milestones, and go‑live timelines.
Build a multi‑audience framework that segments messaging by client type, engagement level, migration tier, and channel preference.
Serve as primary point of accountability for client‑facing communications throughout the migration program lifecycle.
Draft, edit, and manage high‑volume content across formats including executive briefings, client newsletters, email announcements, FAQ documents, webinar scripts, portal notifications, and printed/digital collateral.
Create both broad 1‑to‑many communications for the full client base and bespoke client‑specific communications tailored to unique contractual, operational, or relationship considerations.
Translate technically complex changes—platform migrations, data transitions, workflow updates—into clear, accessible language appropriate for client administrators, HR professionals, brokers, and members.
Maintain editorial standards to ensure brand consistency and consistent voice across all client‑facing materials throughout program lifecycle.
Lead external change impact assessments to understand how platform and digital experience changes affect clients, members, and brokers and what information each audience needs to prepare.
Identify readiness gaps, communication risk areas, and dependencies while escalating concerns to program governance forums in a timely manner.
Track client feedback through regular touchpoints with account management and client success teams, incorporating insights into communication planning and messaging adjustments.
Collaborate cross‑functionally with program execution teams, account managers, internal change management, product, and operations teams to ensure content is accurate, timely, and operationally validated.
Work with account managers to deliver white‑glove communication support for complex clients requiring custom communication strategies.
Monitor and report on communication effectiveness using engagement metrics, delivery analytics, client feedback, and escalation trends.
Provide regular updates on communication plan execution status, upcoming milestone communications, and client sentiment indicators to leadership.
Identify recurring patterns of client confusion or escalation attributable to communication gaps and propose and implement improvements.
Build organizational capability by documenting and sharing communication templates, frameworks, and best practices for future transformation programs.
Qualifications
Education & Experience
Bachelor's degree in Communications, Marketing, Journalism, English, or related field (relevant work experience may replace degree)
5+ years experience in client communications, change communications, or related communications role
Experience in TPA, health plan, benefits administration, or managed care environment preferred
Demonstrated experience developing and executing communication strategies for technology migrations, platform transitions, or digital transformation programs
Proven track record producing communications across multiple formats and channels
Experience managing communications in client‑facing B2B services environment with complex stakeholder expectations
Experience supporting claims system migrations, benefits platform transitions, or digital experience redesigns in TPA or health plan setting preferred
Experience partnering with senior leadership
Certification or formal training in change management (Prosci/ADKAR) a plus
Technical Skills
Exceptional written communication skills for diverse audiences with varying technical sophistication
Strong strategic communication planning abilities for multi‑phase, multi‑audience programs
Proficiency drafting communications for email, web, print, presentation, and other delivery modes
Understanding of change impact assessment, readiness planning, stakeholder engagement, and adoption enablement
Strong project management and organizational skills to manage multiple communications workstreams simultaneously under tight deadlines
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook)
Experience with communication or project management tools a plus
Client relationship acumen to represent organization professionally and empathetically with senior contacts
Benefits
Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO—rest and recharge time is non‑negotiable
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission‑driven culture where diverse perspectives drive real impact on people's health
Compensation
This position offers a base salary range of $85,000 - $110,000, depending on location, skills, and experience. You are eligible for our full benefits package starting day one.
Equal‑Opportunity Employer Statement
Personify Health is an equal‑opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
#J-18808-Ljbffr
Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data‑driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Responsibilities
As our Client Migrations Change Manager, you will own the external‑facing change communications strategy for TPA business migrations to new claims processing platforms and personalized health technology. Your role is to translate complex technical and operational changes into clear, timely messaging that prepares clients, HR professionals, brokers, and members for successful transitions.
Develop and maintain comprehensive external client communication plans aligned to platform migration phases, milestones, and go‑live timelines.
Build a multi‑audience framework that segments messaging by client type, engagement level, migration tier, and channel preference.
Serve as primary point of accountability for client‑facing communications throughout the migration program lifecycle.
Draft, edit, and manage high‑volume content across formats including executive briefings, client newsletters, email announcements, FAQ documents, webinar scripts, portal notifications, and printed/digital collateral.
Create both broad 1‑to‑many communications for the full client base and bespoke client‑specific communications tailored to unique contractual, operational, or relationship considerations.
Translate technically complex changes—platform migrations, data transitions, workflow updates—into clear, accessible language appropriate for client administrators, HR professionals, brokers, and members.
Maintain editorial standards to ensure brand consistency and consistent voice across all client‑facing materials throughout program lifecycle.
Lead external change impact assessments to understand how platform and digital experience changes affect clients, members, and brokers and what information each audience needs to prepare.
Identify readiness gaps, communication risk areas, and dependencies while escalating concerns to program governance forums in a timely manner.
Track client feedback through regular touchpoints with account management and client success teams, incorporating insights into communication planning and messaging adjustments.
Collaborate cross‑functionally with program execution teams, account managers, internal change management, product, and operations teams to ensure content is accurate, timely, and operationally validated.
Work with account managers to deliver white‑glove communication support for complex clients requiring custom communication strategies.
Monitor and report on communication effectiveness using engagement metrics, delivery analytics, client feedback, and escalation trends.
Provide regular updates on communication plan execution status, upcoming milestone communications, and client sentiment indicators to leadership.
Identify recurring patterns of client confusion or escalation attributable to communication gaps and propose and implement improvements.
Build organizational capability by documenting and sharing communication templates, frameworks, and best practices for future transformation programs.
Qualifications
Education & Experience
Bachelor's degree in Communications, Marketing, Journalism, English, or related field (relevant work experience may replace degree)
5+ years experience in client communications, change communications, or related communications role
Experience in TPA, health plan, benefits administration, or managed care environment preferred
Demonstrated experience developing and executing communication strategies for technology migrations, platform transitions, or digital transformation programs
Proven track record producing communications across multiple formats and channels
Experience managing communications in client‑facing B2B services environment with complex stakeholder expectations
Experience supporting claims system migrations, benefits platform transitions, or digital experience redesigns in TPA or health plan setting preferred
Experience partnering with senior leadership
Certification or formal training in change management (Prosci/ADKAR) a plus
Technical Skills
Exceptional written communication skills for diverse audiences with varying technical sophistication
Strong strategic communication planning abilities for multi‑phase, multi‑audience programs
Proficiency drafting communications for email, web, print, presentation, and other delivery modes
Understanding of change impact assessment, readiness planning, stakeholder engagement, and adoption enablement
Strong project management and organizational skills to manage multiple communications workstreams simultaneously under tight deadlines
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook)
Experience with communication or project management tools a plus
Client relationship acumen to represent organization professionally and empathetically with senior contacts
Benefits
Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO—rest and recharge time is non‑negotiable
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission‑driven culture where diverse perspectives drive real impact on people's health
Compensation
This position offers a base salary range of $85,000 - $110,000, depending on location, skills, and experience. You are eligible for our full benefits package starting day one.
Equal‑Opportunity Employer Statement
Personify Health is an equal‑opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
#J-18808-Ljbffr