Eligibility Advisor I
Texas Health and Human Services, Abilene, TX, United States
Overview
Date: Apr 20, 2026
Location: ABILENE, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, opportunities for career advancement, and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title and Details
Functional Title:
Eligibility Advisor I
Job Title:
Eligibility Advisor I
Agency:
Health & Human Services Comm
Department:
TW Reg 02/09 EOAPD
Posting Number:
16118
Closing Date:
05/04/2026
Posting Audience:
Internal and External
Occupational Category:
Community and Social Services
Salary Range:
$2,953.25 - $4,365.66
Pay Frequency:
Monthly
Salary Group:
TEXAS-B-13
Shift:
Day
Telework:
Noted as applicable; see posting for details
Travel:
Up to 10%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Location
Facility Location:
ABILENE
Job Location Address:
4601 S 1ST ST
Job Location City:
ABILENE
Brief Job Description
Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.
Essential Job Functions (EJFs)
Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determination.
Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
Perform other duties, as assigned.
Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.
Knowledge, Skills And Abilities (KSAs)
Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
Read, understand, apply, and explain detailed regulations and policies.
Perform basic arithmetic functions.
Manage time efficiently by establishing priorities in accordance with deadlines.
Establish and maintain effective work relationships with others.
Ability to communicate effectively both verbally and in writing.
Follow written and oral directions and instructions.
Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria
Applicants must meet the following education and experience requirements:
Education
High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
Experience
One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.
Additional Information
This posting may be used to fill positions in other locations within the region, as vacancies occur. Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Active Duty, Military, Reservists, Guardsmen, And Veterans
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market
Abilene
#J-18808-Ljbffr
Date: Apr 20, 2026
Location: ABILENE, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, opportunities for career advancement, and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title and Details
Functional Title:
Eligibility Advisor I
Job Title:
Eligibility Advisor I
Agency:
Health & Human Services Comm
Department:
TW Reg 02/09 EOAPD
Posting Number:
16118
Closing Date:
05/04/2026
Posting Audience:
Internal and External
Occupational Category:
Community and Social Services
Salary Range:
$2,953.25 - $4,365.66
Pay Frequency:
Monthly
Salary Group:
TEXAS-B-13
Shift:
Day
Telework:
Noted as applicable; see posting for details
Travel:
Up to 10%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Location
Facility Location:
ABILENE
Job Location Address:
4601 S 1ST ST
Job Location City:
ABILENE
Brief Job Description
Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.
Essential Job Functions (EJFs)
Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determination.
Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
Perform other duties, as assigned.
Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.
Knowledge, Skills And Abilities (KSAs)
Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
Read, understand, apply, and explain detailed regulations and policies.
Perform basic arithmetic functions.
Manage time efficiently by establishing priorities in accordance with deadlines.
Establish and maintain effective work relationships with others.
Ability to communicate effectively both verbally and in writing.
Follow written and oral directions and instructions.
Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria
Applicants must meet the following education and experience requirements:
Education
High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
Experience
One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.
Additional Information
This posting may be used to fill positions in other locations within the region, as vacancies occur. Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Active Duty, Military, Reservists, Guardsmen, And Veterans
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market
Abilene
#J-18808-Ljbffr