Body Shop Manager (Truck)
K. Neal Truck and Bus Center, Lynchburg, VA, United States
K. Neal Truck and Bus Center is a family-owned and operated full-service commercial truck and bus dealership, representing renowned brands like International, Hino, Mitsubishi Fuso, and IC Bus. With multiple locations across the Washington metropolitan and Virginia. the dealership offers a comprehensive range of services including new and pre-owned sales, all-makes parts, and exceptional service and maintenance. K.Neal is committed to delivering outstanding customer service, ensuring that associates have everything needed to maximize their full potential and building lasting relationships with its clients and community.
Role Description
This is a full-time, on-site role for a Body Shop Manager (Truck) located in Lynchburg, VA. The Body Shop Manager will oversee the daily operations of the truck body shop, ensuring high standards of service and efficiency. Responsibilities include leading the team, coordinating repairs and maintenance, ensuring customer satisfaction, monitoring inventory, and adhering to quality and safety standards. The role also involves collaborating with the aftersales and service teams to optimize processes and improve overall performance.
Qualifications
Proven expertise in Body Shops and Workshops, with hands-on experience in managing operations effectively
Strong focus on Customer Satisfaction, with a track record of delivering high-quality service to clientele
Proficiency in Aftersales processes and procedures, ensuring efficient follow-up and service delivery
Clear and professional Communication skills to interact effectively with team members, clients, and stakeholders
Experience in managing teams and ensuring adherence to safety and quality standards
Strong organizational and problem-solving skills
Strong leadership and team development skills
Financial and operational management experience
Knowledge of estimating systems
Understanding of safety and regulatory requirements
Excellent communication and problem-solving skills
Valid driver’s license
Familiarity with the commercial truck and bus industry is a significant advantage
High school diploma or equivalent; Advanced certifications or relevant managerial experience preferred
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Role Description
This is a full-time, on-site role for a Body Shop Manager (Truck) located in Lynchburg, VA. The Body Shop Manager will oversee the daily operations of the truck body shop, ensuring high standards of service and efficiency. Responsibilities include leading the team, coordinating repairs and maintenance, ensuring customer satisfaction, monitoring inventory, and adhering to quality and safety standards. The role also involves collaborating with the aftersales and service teams to optimize processes and improve overall performance.
Qualifications
Proven expertise in Body Shops and Workshops, with hands-on experience in managing operations effectively
Strong focus on Customer Satisfaction, with a track record of delivering high-quality service to clientele
Proficiency in Aftersales processes and procedures, ensuring efficient follow-up and service delivery
Clear and professional Communication skills to interact effectively with team members, clients, and stakeholders
Experience in managing teams and ensuring adherence to safety and quality standards
Strong organizational and problem-solving skills
Strong leadership and team development skills
Financial and operational management experience
Knowledge of estimating systems
Understanding of safety and regulatory requirements
Excellent communication and problem-solving skills
Valid driver’s license
Familiarity with the commercial truck and bus industry is a significant advantage
High school diploma or equivalent; Advanced certifications or relevant managerial experience preferred
#J-18808-Ljbffr