Customer Care Advocate - Spanish Speaking
Regal Rexnord Corp, Milwaukee, WI, United States
Position Overview
This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead‑time, terms and conditions guidelines and policies, credit/debits, etc.
Key Responsibilities
Perform basic daily account management tasks
Respond to email and phone inquiries
Process customer orders
Process customer claims
Complete daily reports
Research and process customer credits and debits
Assist in writing department SOPs and work instructions and coach other CSR's on SOP and work instruction creation
Triage and process customer orders
Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests
Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.)
Identify and take action on continuous improvement opportunities
Actively participate in daily Gemba calls
Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions
Participate in user testing to improve department processes
Assist in special projects and Kaizen events
Help train, job shadow, and mentor new hires
Professional Experience / Qualifications
The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions. This individual must have the passion, energy, adaptability and intellectual curiosity necessary for a fast‑paced, growth‑driven environment. Be able to employ forward thinking and a continuous improvement mindset.
Required Skills and Qualifications
High school diploma or equivalent and 2‑3 years of related experience
Experienced with Microsoft Office, Excel, Word, O365
Strong multitasking and prioritization skills
Practices a continuous improvement mindset
Enjoys relationship building with customers
Fluent in both English and Spanish
Preferred Skills and Qualifications
Bachelor's degree preferred
Customer service experience within manufacturing strongly preferred
Previous experience with process improvements, Kaizens and/or projects preferred
Preferred experience with Oracle or another ERP software
Preferred experience with Microsoft Dynamics 365 or another CRM tool
No Sponsorship Available
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
Benefits
Medical, Dental, Vision, and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA, and Dependent Care FSA)
Paid Time Off and Holidays
401(k) Retirement Plan with Matching Employer Contributions
Life and Accident Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
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This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead‑time, terms and conditions guidelines and policies, credit/debits, etc.
Key Responsibilities
Perform basic daily account management tasks
Respond to email and phone inquiries
Process customer orders
Process customer claims
Complete daily reports
Research and process customer credits and debits
Assist in writing department SOPs and work instructions and coach other CSR's on SOP and work instruction creation
Triage and process customer orders
Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests
Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.)
Identify and take action on continuous improvement opportunities
Actively participate in daily Gemba calls
Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions
Participate in user testing to improve department processes
Assist in special projects and Kaizen events
Help train, job shadow, and mentor new hires
Professional Experience / Qualifications
The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions. This individual must have the passion, energy, adaptability and intellectual curiosity necessary for a fast‑paced, growth‑driven environment. Be able to employ forward thinking and a continuous improvement mindset.
Required Skills and Qualifications
High school diploma or equivalent and 2‑3 years of related experience
Experienced with Microsoft Office, Excel, Word, O365
Strong multitasking and prioritization skills
Practices a continuous improvement mindset
Enjoys relationship building with customers
Fluent in both English and Spanish
Preferred Skills and Qualifications
Bachelor's degree preferred
Customer service experience within manufacturing strongly preferred
Previous experience with process improvements, Kaizens and/or projects preferred
Preferred experience with Oracle or another ERP software
Preferred experience with Microsoft Dynamics 365 or another CRM tool
No Sponsorship Available
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
Benefits
Medical, Dental, Vision, and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA, and Dependent Care FSA)
Paid Time Off and Holidays
401(k) Retirement Plan with Matching Employer Contributions
Life and Accident Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
#J-18808-Ljbffr