Records and Insurance Specialist
Resound Credit Union, Nashville, TN, United States
The Records and Insurance Specialist manages all functions within the records area, insurance products, and billings, and assists in the Collections Department.
Duties and Responsibilities
Manages the Collateral Management System using daily reports to perfect missing titles and recommends corrections. Advises Loan Processors and Collections Manager of collateral not properly perfected within a reasonable time.
Works with reports to pull closed member files and purges documents properly.
Accurately releases collateral on paid loans.
Processes Deed of Trust releases on paid mortgage loans.
Processes temporary liens.
Processes incoming UCC‑1s for accuracy and termination as needed.
Researches account and loan information as required.
Creates folders, scans and files documents as needed. Understands the documents and their relative importance.
Maintains a log of folders requested by employees.
Assists members, employees and other third parties via phone with questions regarding records and insurance.
Works with state and county personnel to send titles with proper request and documents for retitling. Maintains a database of titles sent out.
Processes and manages Title Guarantees.
When possible and appropriate, uses member contact opportunities to cross‑sell credit union products and services.
Keeps the Records vault neat and clean including vacuuming and dusting.
Follows established record‑retention procedures.
Processes and reconciles all insurance billings.
Processes credit life, credit disability and debt protection claims.
Manages the forced‑place insurance program using reports. Makes member contact to obtain proper proof of insurance. Completes the loan add‑ons and refunds process.
Works with insurance providers to resolve issues.
Processes emails and faxes received in the records and insurance inbox.
Processes incoming records and insurance mail.
Understands and adheres to all policies and procedures.
Is knowledgeable of all laws and regulations regarding bankruptcy, repossession, FCRA, FDCPA, and other legal matters.
Assists in collections as needed, including various communication with members and co‑signers to collect payments to resolve delinquency and negative share balances and posting invoices.
Performs other duties as requested.
Job Specifications
Education: Minimum high school diploma. Other post high school business training is preferred.
Experience
Financial institution experience is desired. Computer skills and knowledge of Microsoft Office applications are required.
Physical, Mental and Visual Requirements
Most of the essential functions of this position are performed while sitting at a desk using a personal computer and telephone. Occasional lifting and standing is required. This position requires mental stability to handle repetitious tasks while maintaining a high level of accuracy, good verbal and written communication skills, visual ability, and manual dexterity.
Other
A valid driver's license is required as a company car may be used from time to time in the performance of the duties of this position.
Personal Qualifications
Must be well organized, very accurate, able to handle tedious work with high attention to detail. Must have a pleasant personality, communicate effectively, and have good organizational skills. Must be able to function as a team player and cooperate with co‑workers, members, and business associates in a work‑focused environment.
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Duties and Responsibilities
Manages the Collateral Management System using daily reports to perfect missing titles and recommends corrections. Advises Loan Processors and Collections Manager of collateral not properly perfected within a reasonable time.
Works with reports to pull closed member files and purges documents properly.
Accurately releases collateral on paid loans.
Processes Deed of Trust releases on paid mortgage loans.
Processes temporary liens.
Processes incoming UCC‑1s for accuracy and termination as needed.
Researches account and loan information as required.
Creates folders, scans and files documents as needed. Understands the documents and their relative importance.
Maintains a log of folders requested by employees.
Assists members, employees and other third parties via phone with questions regarding records and insurance.
Works with state and county personnel to send titles with proper request and documents for retitling. Maintains a database of titles sent out.
Processes and manages Title Guarantees.
When possible and appropriate, uses member contact opportunities to cross‑sell credit union products and services.
Keeps the Records vault neat and clean including vacuuming and dusting.
Follows established record‑retention procedures.
Processes and reconciles all insurance billings.
Processes credit life, credit disability and debt protection claims.
Manages the forced‑place insurance program using reports. Makes member contact to obtain proper proof of insurance. Completes the loan add‑ons and refunds process.
Works with insurance providers to resolve issues.
Processes emails and faxes received in the records and insurance inbox.
Processes incoming records and insurance mail.
Understands and adheres to all policies and procedures.
Is knowledgeable of all laws and regulations regarding bankruptcy, repossession, FCRA, FDCPA, and other legal matters.
Assists in collections as needed, including various communication with members and co‑signers to collect payments to resolve delinquency and negative share balances and posting invoices.
Performs other duties as requested.
Job Specifications
Education: Minimum high school diploma. Other post high school business training is preferred.
Experience
Financial institution experience is desired. Computer skills and knowledge of Microsoft Office applications are required.
Physical, Mental and Visual Requirements
Most of the essential functions of this position are performed while sitting at a desk using a personal computer and telephone. Occasional lifting and standing is required. This position requires mental stability to handle repetitious tasks while maintaining a high level of accuracy, good verbal and written communication skills, visual ability, and manual dexterity.
Other
A valid driver's license is required as a company car may be used from time to time in the performance of the duties of this position.
Personal Qualifications
Must be well organized, very accurate, able to handle tedious work with high attention to detail. Must have a pleasant personality, communicate effectively, and have good organizational skills. Must be able to function as a team player and cooperate with co‑workers, members, and business associates in a work‑focused environment.
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