Product Quality Analyst
Abbott, Los Angeles, CA, United States
Title
Product Quality Analyst
Location
Sylmar, CA
Duration
6 Months
100% Onsite
Summary
We are seeking a detail-oriented and technically skilled Technical Customer Support Specialist to handle customer inquiries and product-related concerns for medical devices. This role involves investigating product performance issues, documenting complaints, and collaborating with internal teams to ensure timely and accurate resolution while maintaining compliance with regulatory standards.
Key Responsibilities
Analyze and resolve customer technical and clinical inquiries related to medical devices
Communicate with healthcare professionals (doctors, nurses, biomedical technicians, etc.) to gather and document product-related issues
Investigate product complaints, perform root cause analysis, and provide clear responses to customers
Escalate complex or unusual product performance issues to engineering or quality teams as needed
Collaborate with cross-functional teams including R&D, Quality, and Regulatory Affairs to address product concerns
Maintain accurate documentation of complaints, investigations, and resolutions in compliance with regulatory requirements
Identify trends in customer complaints and contribute to product and service improvements
Act as a liaison between business units for quality and technical matters
Required Qualifications
High school diploma required; Bachelor’s degree preferred
5–7 years of experience in customer support, technical support, or a related field
Strong knowledge of medical terminology
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Proficiency in PC applications and data entry
Preferred Qualifications
Experience in the medical device or healthcare industry (preferred but not required)
Experience handling product complaints or quality-related processes
Key Competencies
Strong interpersonal and communication skills
High attention to detail and accuracy
Ability to work under pressure in a fast-paced environment
Effective decision-making and escalation judgment
Customer-focused mindset
Consultants Eligible Benefits Upon Waiting Period
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)
#J-18808-Ljbffr
Product Quality Analyst
Location
Sylmar, CA
Duration
6 Months
100% Onsite
Summary
We are seeking a detail-oriented and technically skilled Technical Customer Support Specialist to handle customer inquiries and product-related concerns for medical devices. This role involves investigating product performance issues, documenting complaints, and collaborating with internal teams to ensure timely and accurate resolution while maintaining compliance with regulatory standards.
Key Responsibilities
Analyze and resolve customer technical and clinical inquiries related to medical devices
Communicate with healthcare professionals (doctors, nurses, biomedical technicians, etc.) to gather and document product-related issues
Investigate product complaints, perform root cause analysis, and provide clear responses to customers
Escalate complex or unusual product performance issues to engineering or quality teams as needed
Collaborate with cross-functional teams including R&D, Quality, and Regulatory Affairs to address product concerns
Maintain accurate documentation of complaints, investigations, and resolutions in compliance with regulatory requirements
Identify trends in customer complaints and contribute to product and service improvements
Act as a liaison between business units for quality and technical matters
Required Qualifications
High school diploma required; Bachelor’s degree preferred
5–7 years of experience in customer support, technical support, or a related field
Strong knowledge of medical terminology
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Proficiency in PC applications and data entry
Preferred Qualifications
Experience in the medical device or healthcare industry (preferred but not required)
Experience handling product complaints or quality-related processes
Key Competencies
Strong interpersonal and communication skills
High attention to detail and accuracy
Ability to work under pressure in a fast-paced environment
Effective decision-making and escalation judgment
Customer-focused mindset
Consultants Eligible Benefits Upon Waiting Period
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)
#J-18808-Ljbffr