Patient Service Representative I
UroPartners LLC., Chicago, IL, United States
Travel required to locations in Skokie, IL & on Halsted St, Chicago.
Starting range: $18.00-20.00.
Full-Time, Monday-Friday. No weekends or nights at this time!
A dynamic environment with a strong team dedicated to providing the highest level of patient care.
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package.
Health insurance
Vision insurance
Life Insurance
Pet Insurance
Health savings account
Paid time off
Paid holidays
Profit sharing
Description
The
Patient Service Representative I
is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The
Patient Service Representative I
will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The
Patient Service Representative I
must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
Responsibilities
Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information.
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure PHI is secured and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependable for assigned/confirmed shifts.
Respects and acknowledges the organization’s commitment to cultural diversity.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.
Certifications, Licensures Or Registry Requirements
N/A
Knowledge | Skills | Abilities
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Excellent organizational skills, multitasked abilities, and ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare, etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts including OSHA, HIPAA & CMS guidelines.
Complies with HR confidentiality standards.
Requirements
Education Requirements
High School Diploma or equivalent required.
Some college work preferred.
Experience Requirements
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
Required Travel
N/A
Physical Demands
Carrying Weight
Frequency:
1-25 lbs.
Frequent from 34% to 66%.
26-50 lbs.
Occasionally from 2% to 33%.
Pushing/Pulling
Frequency:
1-25 lbs.
Seldom, up to 2%.
100 + lbs.
Seldom, up to 2%.
Lifting - Height, Weight
Frequency:
Floor to Chest, 1-25 lbs.
Occasional: from 2% to 33%.
Floor to Chest, 26-50 lbs.
Seldom: up to 2%.
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%.
Floor to Waist, 26-50 lbs.
Seldom: up to 2%.
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Starting range: $18.00-20.00.
Full-Time, Monday-Friday. No weekends or nights at this time!
A dynamic environment with a strong team dedicated to providing the highest level of patient care.
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package.
Health insurance
Vision insurance
Life Insurance
Pet Insurance
Health savings account
Paid time off
Paid holidays
Profit sharing
Description
The
Patient Service Representative I
is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The
Patient Service Representative I
will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The
Patient Service Representative I
must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
Responsibilities
Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information.
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure PHI is secured and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependable for assigned/confirmed shifts.
Respects and acknowledges the organization’s commitment to cultural diversity.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.
Certifications, Licensures Or Registry Requirements
N/A
Knowledge | Skills | Abilities
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Excellent organizational skills, multitasked abilities, and ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare, etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts including OSHA, HIPAA & CMS guidelines.
Complies with HR confidentiality standards.
Requirements
Education Requirements
High School Diploma or equivalent required.
Some college work preferred.
Experience Requirements
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
Required Travel
N/A
Physical Demands
Carrying Weight
Frequency:
1-25 lbs.
Frequent from 34% to 66%.
26-50 lbs.
Occasionally from 2% to 33%.
Pushing/Pulling
Frequency:
1-25 lbs.
Seldom, up to 2%.
100 + lbs.
Seldom, up to 2%.
Lifting - Height, Weight
Frequency:
Floor to Chest, 1-25 lbs.
Occasional: from 2% to 33%.
Floor to Chest, 26-50 lbs.
Seldom: up to 2%.
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%.
Floor to Waist, 26-50 lbs.
Seldom: up to 2%.
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