Back Up Care - Customer Service Rep.
TEKsystems, Arvada, CO, United States
Responsibilities
Serve as a Customer Care Specialist on the Back Up Care team.
Collaborate with multiple client companies, handling their employees’ childcare needs.
Receive inbound calls from employees and place outbound calls to internal networks (child‑care centers or at‑home options) to find immediate solutions.
Document calls in CRM, noting that the Back Up Care team and the internal calling team do not communicate directly.
Facilitate resolution for employees whose primary childcare provider is unavailable, allowing them to continue working.
Skills
Customer service
Support
Customer support
Troubleshooting
Call center
Additional Skills & Qualifications
High school diploma or equivalent (required)
Minimum 1 year of customer service, help‑desk, or call‑center experience
Excellent written and verbal communication skills with accurate documentation of call content
Exceptional organizational and time‑management skills, and teamwork capability
Typing speed of 35 wpm or higher; advanced data‑entry skills preferred
Proficient with basic Microsoft Outlook and general computer functions (copy, paste, etc.)
Ability and willingness to learn new software systems
Capacity to assess caller needs and obtain necessary information without a scripted process
Exposure to higher education (associate, bachelor’s, etc.) – nice to have
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Westminster, CO.
Pay And Benefits
The pay range for this position is $18.75 - $18.75/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westminster, CO.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Serve as a Customer Care Specialist on the Back Up Care team.
Collaborate with multiple client companies, handling their employees’ childcare needs.
Receive inbound calls from employees and place outbound calls to internal networks (child‑care centers or at‑home options) to find immediate solutions.
Document calls in CRM, noting that the Back Up Care team and the internal calling team do not communicate directly.
Facilitate resolution for employees whose primary childcare provider is unavailable, allowing them to continue working.
Skills
Customer service
Support
Customer support
Troubleshooting
Call center
Additional Skills & Qualifications
High school diploma or equivalent (required)
Minimum 1 year of customer service, help‑desk, or call‑center experience
Excellent written and verbal communication skills with accurate documentation of call content
Exceptional organizational and time‑management skills, and teamwork capability
Typing speed of 35 wpm or higher; advanced data‑entry skills preferred
Proficient with basic Microsoft Outlook and general computer functions (copy, paste, etc.)
Ability and willingness to learn new software systems
Capacity to assess caller needs and obtain necessary information without a scripted process
Exposure to higher education (associate, bachelor’s, etc.) – nice to have
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Westminster, CO.
Pay And Benefits
The pay range for this position is $18.75 - $18.75/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westminster, CO.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr