Customer Service Representative - Float
Horizon Health and Wellness, Apache Junction, AZ, United States
Overview
Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.
Benefits
Professional development and career advancement opportunities
Competitive compensation
Medical, dental, vision insurance
401k investment plan with company match
Generous paid time off and paid holidays
Tuition reimbursement
The opportunity to help us make a difference in the lives of the patients and communities we serve.
Position
Float Customer Service Representative (CSR) – This position is a float position for all outpatient clinics in the agency. We are open to someone being based in the Apache Junction, Casa Grande or Queen Creek clinic. The position is responsible for covering pre-planned and unplanned absences in the department and will be assigned to different locations depending on staffing needs. We are looking for an outgoing, friendly and organized individual to join our team. High standards of customer service are required.
Responsibilities
Cover pre-planned and unplanned absences in the department.
Be assigned to different locations depending on staffing needs.
Maintain high standards of customer service in all interactions.
Qualifications
High School diploma or GED
Education and/or experience equivalent to 2 years preferred
Possess pleasant and friendly demeanor
Ability to demonstrate empathy and compassion to individuals who are in distress due to physical or behavioral health issues
Must be 21 years of age or older
Possess knowledge of general filing system
Must be computer literate and possess ability to type approximately 35 wpm with 85% accuracy
Ability to attend to multiple tasks accurately and with minimal oversight
Working knowledge/familiarity with electronic medical record preferred but not required
Must obtain a Fingerprint clearance card and be able to pass a background check
Possess valid driver\'s license, reliable transportation and phone
Qualifications Preferred
Bilingual English/Spanish
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Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.
Benefits
Professional development and career advancement opportunities
Competitive compensation
Medical, dental, vision insurance
401k investment plan with company match
Generous paid time off and paid holidays
Tuition reimbursement
The opportunity to help us make a difference in the lives of the patients and communities we serve.
Position
Float Customer Service Representative (CSR) – This position is a float position for all outpatient clinics in the agency. We are open to someone being based in the Apache Junction, Casa Grande or Queen Creek clinic. The position is responsible for covering pre-planned and unplanned absences in the department and will be assigned to different locations depending on staffing needs. We are looking for an outgoing, friendly and organized individual to join our team. High standards of customer service are required.
Responsibilities
Cover pre-planned and unplanned absences in the department.
Be assigned to different locations depending on staffing needs.
Maintain high standards of customer service in all interactions.
Qualifications
High School diploma or GED
Education and/or experience equivalent to 2 years preferred
Possess pleasant and friendly demeanor
Ability to demonstrate empathy and compassion to individuals who are in distress due to physical or behavioral health issues
Must be 21 years of age or older
Possess knowledge of general filing system
Must be computer literate and possess ability to type approximately 35 wpm with 85% accuracy
Ability to attend to multiple tasks accurately and with minimal oversight
Working knowledge/familiarity with electronic medical record preferred but not required
Must obtain a Fingerprint clearance card and be able to pass a background check
Possess valid driver\'s license, reliable transportation and phone
Qualifications Preferred
Bilingual English/Spanish
#J-18808-Ljbffr