Support Operator - Associate
Atrium Health, Charlotte, NC, United States
Support Operator – Associate
Department:
12392 Enterprise Corporate - IAS Service Center Communication
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
30
Schedule Details:
2nd shift
Pay Range:
$18.85 - $28.30
Job Summary
Responds to incoming calls, codes, alarms, and pages and contacts the appropriate personnel as indicated by the situation.
Essential Functions
Answers incoming calls in a busy call center environment.
Performs basic call processing functions by meeting monitoring expectations and successful completion of all training evaluations.
Accesses pertinent information using Xtend Communications windows‑based software with, or without ACD integration.
Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation.
Problem‑solves and handles stressful situations.
Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
Assists in maintaining logbooks and other documents and forms.
Physical Requirements
Works in a fast‑paced call center environment with constant telephone ringing and distractions. Works in a sitting position most of the day. Requires a high degree of proficiency in verbal and written communications. Must be able to work weekends, holidays and overtime as required. Must be available for occasional callback support. Must be able to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises.
Education, Experience, and Certifications
High School Diploma or GED required. Previous experience with phone work or customer service is preferred. There is a multi‑week training program for main number answering, and for learning operation of the paging function and emergency code and alarm handling.
Compensation
Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on‑call, and other roles based on job responsibilities.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Benefits And More
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, short‑ and long‑term disability.
Flexible Spending Accounts for eligible healthcare and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined‑contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
#J-18808-Ljbffr
Department:
12392 Enterprise Corporate - IAS Service Center Communication
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
30
Schedule Details:
2nd shift
Pay Range:
$18.85 - $28.30
Job Summary
Responds to incoming calls, codes, alarms, and pages and contacts the appropriate personnel as indicated by the situation.
Essential Functions
Answers incoming calls in a busy call center environment.
Performs basic call processing functions by meeting monitoring expectations and successful completion of all training evaluations.
Accesses pertinent information using Xtend Communications windows‑based software with, or without ACD integration.
Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation.
Problem‑solves and handles stressful situations.
Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
Assists in maintaining logbooks and other documents and forms.
Physical Requirements
Works in a fast‑paced call center environment with constant telephone ringing and distractions. Works in a sitting position most of the day. Requires a high degree of proficiency in verbal and written communications. Must be able to work weekends, holidays and overtime as required. Must be available for occasional callback support. Must be able to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises.
Education, Experience, and Certifications
High School Diploma or GED required. Previous experience with phone work or customer service is preferred. There is a multi‑week training program for main number answering, and for learning operation of the paging function and emergency code and alarm handling.
Compensation
Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on‑call, and other roles based on job responsibilities.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Benefits And More
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, short‑ and long‑term disability.
Flexible Spending Accounts for eligible healthcare and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined‑contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
#J-18808-Ljbffr