Network Support I
Comtech Telecommunications Corp., Broomfield, CO, United States
Overview
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.
Title:
Network Support I
Department:
Ops Engineering
Reports To:
Senior Manager, NOC
Revision Date:
4/20/2026
FLSA:
Non-Exempt
Level:
S1
Location:
Broomfield, CO Preferred
Rate of Pay:
$29.33 - $35.29/Hr USD
Responsibilities
Monitor network elements for anomalies and reports/troubleshoots issues using network management software
Identify, triage, resolve or escalate incidents per defined processes
Monitor email for incidents and customer requests
Provide first-line technical support for customers
Notify customers about incident progress or status changes
Work with carriers, partners, PSAPs and vendors as required
Maintain customer sensitive data per defined processes
Participation in and support of the Change Management process as required
The normal hours would be 6:30pm – 6:30 am PST, Wednesday, Thursday, Friday, with alternating Saturdays.
Requirements
Superior Customer Service skills.
Ability to multitask and work well in a high pressure, fast paced team environment.
Intermediate level knowledge of Windows Office Suite.
Basic knowledge of Unix/Linux and the command line interface.
Attention to detail.
Must be able to grasp new concepts and complex business relationships.
Clear and Concise written and verbal communications.
Knowledge of network management tools (HP Operations Manager, Network Node Manager) a plus.
Basic understanding of Telecommunications call flows and signaling is a plus.
Knowledge of 9-1-1 ecosystem is a plus.
Education
Associate’s degree a plus
Network certifications a plus
This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.
#J-18808-Ljbffr
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.
Title:
Network Support I
Department:
Ops Engineering
Reports To:
Senior Manager, NOC
Revision Date:
4/20/2026
FLSA:
Non-Exempt
Level:
S1
Location:
Broomfield, CO Preferred
Rate of Pay:
$29.33 - $35.29/Hr USD
Responsibilities
Monitor network elements for anomalies and reports/troubleshoots issues using network management software
Identify, triage, resolve or escalate incidents per defined processes
Monitor email for incidents and customer requests
Provide first-line technical support for customers
Notify customers about incident progress or status changes
Work with carriers, partners, PSAPs and vendors as required
Maintain customer sensitive data per defined processes
Participation in and support of the Change Management process as required
The normal hours would be 6:30pm – 6:30 am PST, Wednesday, Thursday, Friday, with alternating Saturdays.
Requirements
Superior Customer Service skills.
Ability to multitask and work well in a high pressure, fast paced team environment.
Intermediate level knowledge of Windows Office Suite.
Basic knowledge of Unix/Linux and the command line interface.
Attention to detail.
Must be able to grasp new concepts and complex business relationships.
Clear and Concise written and verbal communications.
Knowledge of network management tools (HP Operations Manager, Network Node Manager) a plus.
Basic understanding of Telecommunications call flows and signaling is a plus.
Knowledge of 9-1-1 ecosystem is a plus.
Education
Associate’s degree a plus
Network certifications a plus
This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.
#J-18808-Ljbffr