Financial Support Associate II
Cetera Financial Group, Kingwood, WV, United States
Overview
Avantax Planning Partners, a community within Cetera Holdings, is seeking a Financial Support Associate II to provide advanced administrative and operational support to Financial Planning Consultants (FPCs) while serving as a resource to associates. This role handles a broader range of client service responsibilities, supports process improvement initiatives, and demonstrates strong independence. This will be a hybrid position located at one of our Cetera Hub locations in Kingwood, TX. This role will be working alongside and supporting the Financial Planning Consultant that covers the territory.
What You Will Do
Independently prepare and review new account paperwork.
Create and organize client review materials and correspondence.
Serve as a liaison with internal departments, custodians, CPAs, and clients.
Manage client communication regarding account activity and deadlines.
Process client requests including contributions, distributions, and transfers.
Maintain accurate information and documentation within the CRM.
Assist in training Level I associates.
Recommend workflow and process improvements.
Handle moderately complex client inquiries.
Perform other duties as assigned.
What You Will Need
High school diploma or equivalent required; associate or bachelor’s degree preferred.
2–5 years of financial services or administrative experience preferred.
Multi-tasking and organizational coordination are a must.
Salesforce experience strongly needed.
Strong communication, customer service with escalation understanding and problem-solving skills.
Proficiency with Salesforce, Adobe, Microsoft Word, Excel, and PowerPoint.
Familiar with opening or processing financial Brokerage accounts is preferred.
Certifications: FPQP designation is a plus; Life & Health Insurance is a plus.
Compensation
The salary range for this role is $27.40/HR – $34.60/HR plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.
About Us
What We Give You In Return
Not many teams can say that they support people’s dreams coming to life. We offer a competitive salary and, for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days.
401(k) Savings plan with a generous company contribution (up to 5%).
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group
Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser. Advisor support resources include wealth management and advisory platforms, comprehensive broker-dealer and RIA services, practice management support, and innovative technology.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. All employment decisions will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, gender, gender identity, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note: this recruitment assignment is managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners if additional talent options are required. Please review our Workforce Privacy Policy for details on what information we collect and the purposes for collection.
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Avantax Planning Partners, a community within Cetera Holdings, is seeking a Financial Support Associate II to provide advanced administrative and operational support to Financial Planning Consultants (FPCs) while serving as a resource to associates. This role handles a broader range of client service responsibilities, supports process improvement initiatives, and demonstrates strong independence. This will be a hybrid position located at one of our Cetera Hub locations in Kingwood, TX. This role will be working alongside and supporting the Financial Planning Consultant that covers the territory.
What You Will Do
Independently prepare and review new account paperwork.
Create and organize client review materials and correspondence.
Serve as a liaison with internal departments, custodians, CPAs, and clients.
Manage client communication regarding account activity and deadlines.
Process client requests including contributions, distributions, and transfers.
Maintain accurate information and documentation within the CRM.
Assist in training Level I associates.
Recommend workflow and process improvements.
Handle moderately complex client inquiries.
Perform other duties as assigned.
What You Will Need
High school diploma or equivalent required; associate or bachelor’s degree preferred.
2–5 years of financial services or administrative experience preferred.
Multi-tasking and organizational coordination are a must.
Salesforce experience strongly needed.
Strong communication, customer service with escalation understanding and problem-solving skills.
Proficiency with Salesforce, Adobe, Microsoft Word, Excel, and PowerPoint.
Familiar with opening or processing financial Brokerage accounts is preferred.
Certifications: FPQP designation is a plus; Life & Health Insurance is a plus.
Compensation
The salary range for this role is $27.40/HR – $34.60/HR plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.
About Us
What We Give You In Return
Not many teams can say that they support people’s dreams coming to life. We offer a competitive salary and, for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days.
401(k) Savings plan with a generous company contribution (up to 5%).
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group
Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser. Advisor support resources include wealth management and advisory platforms, comprehensive broker-dealer and RIA services, practice management support, and innovative technology.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. All employment decisions will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, gender, gender identity, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note: this recruitment assignment is managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners if additional talent options are required. Please review our Workforce Privacy Policy for details on what information we collect and the purposes for collection.
#J-18808-Ljbffr