ATM Technical Support Analyst
Apex Systems, Saint Louis, MO, United States
Job#: 3030725
Job Description:
ATM Technical Support Analyst
Location:
Saint Louis, MO / Charlotte, NC (Onsite)
Employment Type:
Contract
Contract Duration:
12 Months
Role Overview
We are seeking an ATM Operations Level 1 Support Analyst to manage the day-to-day operations of a technology platform. This role involves identifying potential ATM production failure scenarios, creating incident tickets, and communicating with internal operations teams. The analyst will take ownership of escalations, performing troubleshooting, analysis, and resolution to ensure platform stability.
Key Responsibilities
Provide phone queue support for ATM operational issues, comprising approximately 75% of daily activities.
Perform technical recovery of ATMs, accounting for 25% of daily tasks.
Manage incidents and problems by creating tickets and enhancements in tracking systems like Jira.
Conduct analysis, research, and resolution of technical issues using query and programming skills.
Support new and existing equipment and software under moderate supervision.
Interpret, evaluate, and resolve issues related to the functional operation of technology products.
Communicate effectively with internal business and operations teams.
Required Qualifications
Experience in a technical support, helpdesk, ATM servicing, or electronic banking operational role.
Demonstrated experience directly troubleshooting issues to maintain network stability.
Proficiency with navigating multiple applications simultaneously.
Strong customer service skills with excellent verbal and written communication.
Technical Skills
Experience with Splunk.
Familiarity with Jira for ticket tracking.
Proficiency with the Microsoft Office Suite.
Preferred Qualifications
Previous knowledge of ATM systems.
Experience with root cause analysis and troubleshooting.
Proficiency with telephone systems, as the majority of the day will be spent on telecom support.
Compensation & Benefits
The anticipated pay range for this position is $28.00 to $33.56 per hour. Please note that the pay rate may be adjusted based on factors such as experience, skills, and geographic location.
Equal Opportunity
Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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Job Description:
ATM Technical Support Analyst
Location:
Saint Louis, MO / Charlotte, NC (Onsite)
Employment Type:
Contract
Contract Duration:
12 Months
Role Overview
We are seeking an ATM Operations Level 1 Support Analyst to manage the day-to-day operations of a technology platform. This role involves identifying potential ATM production failure scenarios, creating incident tickets, and communicating with internal operations teams. The analyst will take ownership of escalations, performing troubleshooting, analysis, and resolution to ensure platform stability.
Key Responsibilities
Provide phone queue support for ATM operational issues, comprising approximately 75% of daily activities.
Perform technical recovery of ATMs, accounting for 25% of daily tasks.
Manage incidents and problems by creating tickets and enhancements in tracking systems like Jira.
Conduct analysis, research, and resolution of technical issues using query and programming skills.
Support new and existing equipment and software under moderate supervision.
Interpret, evaluate, and resolve issues related to the functional operation of technology products.
Communicate effectively with internal business and operations teams.
Required Qualifications
Experience in a technical support, helpdesk, ATM servicing, or electronic banking operational role.
Demonstrated experience directly troubleshooting issues to maintain network stability.
Proficiency with navigating multiple applications simultaneously.
Strong customer service skills with excellent verbal and written communication.
Technical Skills
Experience with Splunk.
Familiarity with Jira for ticket tracking.
Proficiency with the Microsoft Office Suite.
Preferred Qualifications
Previous knowledge of ATM systems.
Experience with root cause analysis and troubleshooting.
Proficiency with telephone systems, as the majority of the day will be spent on telecom support.
Compensation & Benefits
The anticipated pay range for this position is $28.00 to $33.56 per hour. Please note that the pay rate may be adjusted based on factors such as experience, skills, and geographic location.
Equal Opportunity
Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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