Commercial Beverage Dispensing Systems Field Technician
Farmer Brothers, Runnemede, NJ, United States
Job Overview
Join the Revive Service & Restoration Team. Picture your day starting at 7:30 a.m. You prep your service vehicle, review your parts inventory, and map a route across your territory to support a roster of cafés, restaurants, and workplaces. By mid-morning, you’re swapping out a brew valve on a commercial coffee system. Early afternoon brings a new install—leveling the unit, plumbing it in, calibrating brew parameters, and training the manager on best practices. Before 4:30 p.m., you close calls with complete notes, capture customer signatures, and reorder critical spares. When an urgent request pops up, you pivot—because on-call coverage (including some evenings and weekends) is part of how we keep customers brewing without interruption.
At Farmer Brothers, our Revive Service & Restoration experts install, maintain, and restore coffee and tea brewing equipment. As a Field Equipment Service Technician, you’ll deliver dependable service across a designated customer base while stewarding parts, documentation, and communication with precision.
Schedule & Travel
Typical work schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.; on-call required, including weekends.
Travel: Driving within a 100-mile radius in most markets; regional travel may be needed.
What You’ll Do
Install, repair, and remove commercial coffee and beverage dispensing equipment across your assigned geography.
Handle both planned and reactive work: preventive maintenance, surveys, installations, and emergency service calls.
Participate in after-hours/weekend on-call rotation.
Manage van stock and reorder parts to stay within replenishment guidelines.
Complete thorough documentation for every assignment: accurate work details, call closure, invoice completeness, and collection of all required customer signatures.
Assist with planning, scheduling, and executing equipment rollouts and installs.
Communicate clearly and promptly with customers and internal teams.
Convey customer feedback and requests to management or relevant departments.
Honor customer program service-level agreements (SLAs).
Organize and prioritize tasks to meet commitments.
Qualifications
High school diploma or equivalent required.
At least 3 years of mechanical and technical experience required.
Foodservice background preferred.
Experience with electrical, plumbing, HVAC, and tech meters preferred.
Valid driver’s license with a clean driving record.
Ability to travel within a 100+ mile radius of the branch.
Proven ability to troubleshoot, diagnose, and resolve equipment issues.
Capable of lifting up to 60 lbs frequently.
Comfort managing both scheduled and unscheduled work, including emergency calls, preventive maintenance, surveys, and installations.
Personal & Professional Skill Sets
Strong written and verbal communication.
Customer-focused service approach.
Aligned with business goals and outcomes.
Keen at spotting issues, risks, and opportunities.
Applies new knowledge quickly on the job.
Self-aware and considerate of impact on others.
Active listener who communicates effectively with customers and leadership.
Entrepreneurial mindset—identifies opportunities to grow the business.
Relationship builder who earns trust and rapport.
Sound business judgment and timely decision-making.
Works independently with minimal supervision.
Collaborative by nature.
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Join the Revive Service & Restoration Team. Picture your day starting at 7:30 a.m. You prep your service vehicle, review your parts inventory, and map a route across your territory to support a roster of cafés, restaurants, and workplaces. By mid-morning, you’re swapping out a brew valve on a commercial coffee system. Early afternoon brings a new install—leveling the unit, plumbing it in, calibrating brew parameters, and training the manager on best practices. Before 4:30 p.m., you close calls with complete notes, capture customer signatures, and reorder critical spares. When an urgent request pops up, you pivot—because on-call coverage (including some evenings and weekends) is part of how we keep customers brewing without interruption.
At Farmer Brothers, our Revive Service & Restoration experts install, maintain, and restore coffee and tea brewing equipment. As a Field Equipment Service Technician, you’ll deliver dependable service across a designated customer base while stewarding parts, documentation, and communication with precision.
Schedule & Travel
Typical work schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.; on-call required, including weekends.
Travel: Driving within a 100-mile radius in most markets; regional travel may be needed.
What You’ll Do
Install, repair, and remove commercial coffee and beverage dispensing equipment across your assigned geography.
Handle both planned and reactive work: preventive maintenance, surveys, installations, and emergency service calls.
Participate in after-hours/weekend on-call rotation.
Manage van stock and reorder parts to stay within replenishment guidelines.
Complete thorough documentation for every assignment: accurate work details, call closure, invoice completeness, and collection of all required customer signatures.
Assist with planning, scheduling, and executing equipment rollouts and installs.
Communicate clearly and promptly with customers and internal teams.
Convey customer feedback and requests to management or relevant departments.
Honor customer program service-level agreements (SLAs).
Organize and prioritize tasks to meet commitments.
Qualifications
High school diploma or equivalent required.
At least 3 years of mechanical and technical experience required.
Foodservice background preferred.
Experience with electrical, plumbing, HVAC, and tech meters preferred.
Valid driver’s license with a clean driving record.
Ability to travel within a 100+ mile radius of the branch.
Proven ability to troubleshoot, diagnose, and resolve equipment issues.
Capable of lifting up to 60 lbs frequently.
Comfort managing both scheduled and unscheduled work, including emergency calls, preventive maintenance, surveys, and installations.
Personal & Professional Skill Sets
Strong written and verbal communication.
Customer-focused service approach.
Aligned with business goals and outcomes.
Keen at spotting issues, risks, and opportunities.
Applies new knowledge quickly on the job.
Self-aware and considerate of impact on others.
Active listener who communicates effectively with customers and leadership.
Entrepreneurial mindset—identifies opportunities to grow the business.
Relationship builder who earns trust and rapport.
Sound business judgment and timely decision-making.
Works independently with minimal supervision.
Collaborative by nature.
#J-18808-Ljbffr