Facilities Coordinator
JLL, Jersey City, NJ, United States
What this job involves
As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties, including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations.
What your day-to-day will look like
Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs
Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols
Support work order management for in‑house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions
Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations
Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long‑term client projects
Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager
Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels
Required Qualifications
Minimum of two years of industry experience in corporate environment, third‑party service provider, or consulting capacity
Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction
Ability to multi‑task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities
Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support
Computer proficiency with ability to utilize various software platforms and systems for facility management operations
Availability for 24/7 emergency call support and site attendance as required for critical facility operations
Strong problem‑solving skills with ability to follow established procedures and escalation protocols effectively
Preferred Qualifications
Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordination
Background in budget development and financial management within facilities or property management environments
Knowledge of procurement processes and supplier management including contract development and vendor coordination
Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contexts
Experience with compliance requirements including audit standards and regulatory protocols in commercial real estate
Background in project management and implementation of facility improvement initiatives
Familiarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs
Estimated compensation
65,400.00 - 94,900.00 USD per year
Location
On‑site – JERSEY CITY, NJ, New York, NY
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Equal Employment Opportunity
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
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As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties, including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations.
What your day-to-day will look like
Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs
Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols
Support work order management for in‑house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions
Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations
Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long‑term client projects
Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager
Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels
Required Qualifications
Minimum of two years of industry experience in corporate environment, third‑party service provider, or consulting capacity
Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction
Ability to multi‑task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities
Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support
Computer proficiency with ability to utilize various software platforms and systems for facility management operations
Availability for 24/7 emergency call support and site attendance as required for critical facility operations
Strong problem‑solving skills with ability to follow established procedures and escalation protocols effectively
Preferred Qualifications
Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordination
Background in budget development and financial management within facilities or property management environments
Knowledge of procurement processes and supplier management including contract development and vendor coordination
Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contexts
Experience with compliance requirements including audit standards and regulatory protocols in commercial real estate
Background in project management and implementation of facility improvement initiatives
Familiarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs
Estimated compensation
65,400.00 - 94,900.00 USD per year
Location
On‑site – JERSEY CITY, NJ, New York, NY
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Equal Employment Opportunity
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
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