Customer Quality Engineer
Compal, Austin, TX, United States
The Customer Quality Engineer (CQE) is responsible for managing customer quality performance, ensuring alignment between customer expectations, manufacturing execution, and field performance across SMT, server assembly, and repair (RMA) operations.
This role owns the customer quality lifecycle—from issue containment to corrective action and audit readiness—driving defect prevention, rapid response, and continuous improvement.
The CQE serves as the primary quality interface with customers, ensuring transparency, responsiveness, and sustained quality performance.
The CQE directly impacts:
Customer satisfaction and trust
Field return (RMA) reduction and reliability improvement
Audit readiness and compliance performance
On-time delivery and product quality performance
High-reliability execution of AI server and GPU systems
Key Responsibilities
Support customer quality communication and issue tracking:
Customer complaints and defect notifications
Field return (RMA) intake and documentation
Coordinate initial containment actions:
Work with Manufacturing, IQC, and SQE teams
Ensure immediate response to customer-reported issues
Maintain and track:
Corrective action status (SCAR / 8D support)
Support failure analysis coordination:
Collect data from repair/depot operations
Ensure proper documentation and traceability
Assist in customer reporting:
Weekly/monthly quality reports
Ensure ESD, handling, and process compliance aligned with customer requirements
Qualifications
Bachelor’s degree in Engineering (Electrical, Industrial, Quality, or related)
3+ years in electronics manufacturing, customer quality, or repair operations
Basic understanding of SMT, PCBA, and server assembly processes
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This role owns the customer quality lifecycle—from issue containment to corrective action and audit readiness—driving defect prevention, rapid response, and continuous improvement.
The CQE serves as the primary quality interface with customers, ensuring transparency, responsiveness, and sustained quality performance.
The CQE directly impacts:
Customer satisfaction and trust
Field return (RMA) reduction and reliability improvement
Audit readiness and compliance performance
On-time delivery and product quality performance
High-reliability execution of AI server and GPU systems
Key Responsibilities
Support customer quality communication and issue tracking:
Customer complaints and defect notifications
Field return (RMA) intake and documentation
Coordinate initial containment actions:
Work with Manufacturing, IQC, and SQE teams
Ensure immediate response to customer-reported issues
Maintain and track:
Corrective action status (SCAR / 8D support)
Support failure analysis coordination:
Collect data from repair/depot operations
Ensure proper documentation and traceability
Assist in customer reporting:
Weekly/monthly quality reports
Ensure ESD, handling, and process compliance aligned with customer requirements
Qualifications
Bachelor’s degree in Engineering (Electrical, Industrial, Quality, or related)
3+ years in electronics manufacturing, customer quality, or repair operations
Basic understanding of SMT, PCBA, and server assembly processes
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