Senior Systems Engineer - L2/L2+ Support (Salesforce Platform)
Gartner, Irving, TX, United States
About this Role
Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You’ll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.
What You’ll Do
Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environment
Troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations
Collaborate with cross‑functional teams, document solutions and drive process improvements
Perform minor code fixes and deploy changes as needed
What You’ll Need
Bachelor’s degree in IT with 4–6 years hands‑on production support experience
Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA
Experience handling escalated technical issues (L2/L2+)
Familiarity with Co‑Pilot and GenAI tools
Excellent communication skills; collaborative team player
Good to have
Apttus CPQ/CLM platform support experience
Experience performing minor code fixes and deploying solutions
What you will get
Competitive compensation
Limitless growth and learning opportunities
Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more
A collaborative and positive culture – join a diverse team of professionals that are as smart and driven as you
A chance to make an impact – your work will contribute directly to our strategy
Hybrid Work Environment – enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices
20+ PTO days plus holidays and floating holidays in your first year
Extensive medical, dental insurance and vision plan
401K with corporate match, immediate vesting
Health‑and‑wellness‑related allowance programs
Parental leave
Tuition reimbursement
Employee Stock Purchase Plan
Employee Assistance Program
Gartner Gives Charity Match and much more
Base salary range: USD 86,000 – 118,000
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
Applicants may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
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Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You’ll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.
What You’ll Do
Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environment
Troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations
Collaborate with cross‑functional teams, document solutions and drive process improvements
Perform minor code fixes and deploy changes as needed
What You’ll Need
Bachelor’s degree in IT with 4–6 years hands‑on production support experience
Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA
Experience handling escalated technical issues (L2/L2+)
Familiarity with Co‑Pilot and GenAI tools
Excellent communication skills; collaborative team player
Good to have
Apttus CPQ/CLM platform support experience
Experience performing minor code fixes and deploying solutions
What you will get
Competitive compensation
Limitless growth and learning opportunities
Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more
A collaborative and positive culture – join a diverse team of professionals that are as smart and driven as you
A chance to make an impact – your work will contribute directly to our strategy
Hybrid Work Environment – enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices
20+ PTO days plus holidays and floating holidays in your first year
Extensive medical, dental insurance and vision plan
401K with corporate match, immediate vesting
Health‑and‑wellness‑related allowance programs
Parental leave
Tuition reimbursement
Employee Stock Purchase Plan
Employee Assistance Program
Gartner Gives Charity Match and much more
Base salary range: USD 86,000 – 118,000
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
Applicants may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
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