Epic Willow Pharmacy Applications Consultant 6193365
Accenture, Milwaukee, WI, United States
Key Responsibilities
Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.
Support the teams working on other, non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.
Support monthly the FDB Load process.
Support incoming e-Prescribing workflows, including Surescripts support.
Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
Maintain system documentation, including workflows, build specifications, and testing protocols.
Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.
Collaborate with non-pharmacy teams inside the organization to transition work or complete cross‑functional tasks as needed.
Take on‑call rotations for critical incidents, including some weekend on‑call rotations.
Ensure compliance with HIPAA, data governance, and organizational security policies.
Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
Basic Qualifications
A minimum of 3 years of experience as an Epic Willow Analyst or Team Lead
Willow Inpatient and Willow Ambulatory Epic certifications
High School or GED
Preferred Qualifications
Bachelor's Degree
Compensation
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
Location and Salary Range
California – $75 to $85
Cleveland – $75 to $85
Colorado – $75 to $85
District of Columbia – $75 to $85
Illinois – $75 to $85
Maryland – $75 to $85
Massachusetts – $75 to $85
Minnesota – $75 to $85
New York – $75 to $85
New Jersey – $75 to $85
Washington – $75 to $85
Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our diverse workforce makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.
Support the teams working on other, non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.
Support monthly the FDB Load process.
Support incoming e-Prescribing workflows, including Surescripts support.
Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
Maintain system documentation, including workflows, build specifications, and testing protocols.
Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.
Collaborate with non-pharmacy teams inside the organization to transition work or complete cross‑functional tasks as needed.
Take on‑call rotations for critical incidents, including some weekend on‑call rotations.
Ensure compliance with HIPAA, data governance, and organizational security policies.
Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
Basic Qualifications
A minimum of 3 years of experience as an Epic Willow Analyst or Team Lead
Willow Inpatient and Willow Ambulatory Epic certifications
High School or GED
Preferred Qualifications
Bachelor's Degree
Compensation
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
Location and Salary Range
California – $75 to $85
Cleveland – $75 to $85
Colorado – $75 to $85
District of Columbia – $75 to $85
Illinois – $75 to $85
Maryland – $75 to $85
Massachusetts – $75 to $85
Minnesota – $75 to $85
New York – $75 to $85
New Jersey – $75 to $85
Washington – $75 to $85
Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our diverse workforce makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
#J-18808-Ljbffr