SMA Family Access Manager
Biogen, Cleveland, OH, United States
About This Role
The purpose of this position is to be the patient facing expert on the Rare Disease patient journey and the liaison for all Biogen team members involved in the process. The Family Access Manager (FAM) is responsible for engaging cross functional stakeholders on the next steps to support appropriate patients getting started and staying on rare disease therapies. The FAM will get to the root of any logistical and/or non-clinical issues impacting treatment initiation and ongoing therapy. They can identify the point person, tools, or resources to resolve the issue (Account Executive, Market Access & Reimbursement, and/or Case Management). The FAM will have an in depth understanding of the HCP prescribing account, the administration site of care, and the payer approval process at the patient level.
What You Will Do
Support patients/families to work through the steps required to gain access to therapy (disease and product education, site of care coordination, understanding of payer policy and procedure, and other support services)
Play the role of patient advocate in cross functional meetings with internal partners (Case Manager, Account Executive, Market Access & Reimbursement to build and maintain accurate case plans for patients (e.g., case histories, insurance, ongoing coverage needs, treatment plan changes, etc.))
Work cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations, site of care, procurement/distribution issues
Work with Market Access & Reimbursement team members to ensure appropriate reimbursement, engage with payers, specialty pharmacies, and specialty distributors to ensure access
Provide strong emotional support for individuals living with rare diseases and their loved ones/caregivers and collaborate with them in a way that allows forward progress
Be knowledgeable of any changes in the patient access environment to proactively identify issues that may impact access and communicate information appropriately to patients/caregivers
Complete a comprehensive assessment of the individual needs of the patient considering the patient’s family and team of healthcare providers, including understanding payer policies, plan designs, including Medicaid coverage if applicable, as well as the local healthcare system
Develop and offer solutions to the family, including communication of alternative insurance options and how families can best connect to available resources
Educates patients, families, and caregivers on product and all Biogen Patient services
Develop activities with the goal of achieving greater openness and understanding of rare disease
Build your own rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences
Become an expert on the Rare Disease portfolio and Biogen resources to provide the highest level of patient/caregiver support with the goal of positively impacting the patient journey
Who You Are
You have a passion to empower and educate patients and their sites of care through a dynamic treatment journey. You do this by using your market access knowledge to solve non-clinical barriers to enable on-time treatment. You have the desire to collaborate within a matrix team and at times lead without authority.
Qualifications
5+ years’ business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement. Rare disease experience is preferred.
A successful record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement
Experience with physician-administered drugs (PADs)/biologics and various outpatient sites of service
Seasoned, mature pharmaceutical professional with a comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations
Experience leading cross-functionally and influencing without authority
Case management or experience supporting patients/caregivers directly a plus
Must be familiar with relevant legal and regulatory environment in biotech industry
Strong EQ, communication, listening skills and empathy skills required; bilingual is a plus
Effective at managing complex individualized cases
Must be comfortable spending 60% of their time traveling
Driving is an essential duty of the job; candidates must have a valid driver’s license and an acceptable driving record according to Biogen policy
Education
BS Required; master’s degree a plus
Job Level
Management
Additional Information
The base compensation range for this role is: $155,000.00-$208,000.00. Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
Benefits
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families’ physical, financial, emotional, and social well-being; including, but not limited to:
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
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The purpose of this position is to be the patient facing expert on the Rare Disease patient journey and the liaison for all Biogen team members involved in the process. The Family Access Manager (FAM) is responsible for engaging cross functional stakeholders on the next steps to support appropriate patients getting started and staying on rare disease therapies. The FAM will get to the root of any logistical and/or non-clinical issues impacting treatment initiation and ongoing therapy. They can identify the point person, tools, or resources to resolve the issue (Account Executive, Market Access & Reimbursement, and/or Case Management). The FAM will have an in depth understanding of the HCP prescribing account, the administration site of care, and the payer approval process at the patient level.
What You Will Do
Support patients/families to work through the steps required to gain access to therapy (disease and product education, site of care coordination, understanding of payer policy and procedure, and other support services)
Play the role of patient advocate in cross functional meetings with internal partners (Case Manager, Account Executive, Market Access & Reimbursement to build and maintain accurate case plans for patients (e.g., case histories, insurance, ongoing coverage needs, treatment plan changes, etc.))
Work cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations, site of care, procurement/distribution issues
Work with Market Access & Reimbursement team members to ensure appropriate reimbursement, engage with payers, specialty pharmacies, and specialty distributors to ensure access
Provide strong emotional support for individuals living with rare diseases and their loved ones/caregivers and collaborate with them in a way that allows forward progress
Be knowledgeable of any changes in the patient access environment to proactively identify issues that may impact access and communicate information appropriately to patients/caregivers
Complete a comprehensive assessment of the individual needs of the patient considering the patient’s family and team of healthcare providers, including understanding payer policies, plan designs, including Medicaid coverage if applicable, as well as the local healthcare system
Develop and offer solutions to the family, including communication of alternative insurance options and how families can best connect to available resources
Educates patients, families, and caregivers on product and all Biogen Patient services
Develop activities with the goal of achieving greater openness and understanding of rare disease
Build your own rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences
Become an expert on the Rare Disease portfolio and Biogen resources to provide the highest level of patient/caregiver support with the goal of positively impacting the patient journey
Who You Are
You have a passion to empower and educate patients and their sites of care through a dynamic treatment journey. You do this by using your market access knowledge to solve non-clinical barriers to enable on-time treatment. You have the desire to collaborate within a matrix team and at times lead without authority.
Qualifications
5+ years’ business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement. Rare disease experience is preferred.
A successful record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement
Experience with physician-administered drugs (PADs)/biologics and various outpatient sites of service
Seasoned, mature pharmaceutical professional with a comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations
Experience leading cross-functionally and influencing without authority
Case management or experience supporting patients/caregivers directly a plus
Must be familiar with relevant legal and regulatory environment in biotech industry
Strong EQ, communication, listening skills and empathy skills required; bilingual is a plus
Effective at managing complex individualized cases
Must be comfortable spending 60% of their time traveling
Driving is an essential duty of the job; candidates must have a valid driver’s license and an acceptable driving record according to Biogen policy
Education
BS Required; master’s degree a plus
Job Level
Management
Additional Information
The base compensation range for this role is: $155,000.00-$208,000.00. Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
Benefits
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families’ physical, financial, emotional, and social well-being; including, but not limited to:
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
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