Aviation Telecommunicator
Albuquerque International Sunport, Albuquerque, NM, United States
Aviation Telecommunicator
Salary: $46,571.20 – $47,923.20 annually
Location: Albuquerque, NM
Job Type: Full Time
Job Number: 2601005
Department: Aviation
Division: AV‑Airport Ops
Bargaining Unit: CL
Opening Date: 04/13/2026
Closing Date: 4/27/2026 11:59 PM Mountain
Position Summary: Assist in ensuring the public safety of the Albuquerque International Sunport by monitoring the airport security systems; operate a multi‑line, multi‑function touch screen telephone system; respond to notifications of aircraft incidents/accidents, security incidents, criminal activities and mechanical/janitorial problems and dispatch to appropriate police, operations or maintenance personnel. This is a safety‑sensitive position subject to random drug/alcohol testing.
ESSENTIAL FUNCTIONS
Monitor the airport's crash, fire and rescue network and dispatch operations and police personnel in response to aircraft mishaps.
Operate a multi‑line, multi‑function touch screen telephone system interfacing numerous telephone lines, several radio frequencies and a terminal‑wide public address system.
Monitor the airport's security systems (CCTV and alarms) and dispatch police personnel to resolve security incidents/alarms, criminal activities and emergency medical situations. Record video tapes regarding security issues.
Maintain a complete record of all police activities using the airport's computer aided dispatching program. Relay police and other emergency calls/information to the police sergeants for dispatch of police officers.
Receive and process police officer requests for National Crime Information Center (NCIC) and New Mexico Law Enforcement, Telecommunications System (NMLETS) computer inquiries.
Update flight information as received from airlines for various changes in scheduled flights; make necessary changes to the Flight Information Display System and Baggage Information Display System.
Monitor matrix security alarm system to determine the nature, location and priority of alarms and relay this critical information to Law Enforcement and/or Terminal and Airfield Maintenance for resolution.
Operate computerized paging system for locating and paging passengers and employees; relay information regarding Airfield operations including closures and emergencies to Airport tenants and employees.
Control manual access to remote gates and doors; maintain control of keys to non‑secure areas for authorized personnel.
Receive, catalog, tag and log items turned in to lost and found. Control items for the required 90‑day hold period and dispose according to city ordinance.
Receive incoming telephone calls; respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
Relay pertinent information received regarding incidents/accidents at the airport to members of the supervisory/senior staff, receive calls regarding maintenance issues and submit applicable work orders to maintenance staff as necessary.
Operate a variety of communication systems; access and transmit information from computer systems as needed.
SUPPLEMENTAL FUNCTIONS
Ensure adherence to safe work practices and procedures.
Perform related duties and responsibilities as required.
MINIMUM EDUCATION, EXPERIENCE AND ADDITIONAL REQUIREMENTS
High school diploma or GED supplemented by thirty (30) credit hours of college level course work in general studies.
Three (3) years of experience in any of the following areas: radio operations, computer operations, switchboard operations, data entry.
One (1) year of processing public service calls is preferred.
ADDITIONAL REQUIREMENTS
Possession of a valid New Mexico Driver's license, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire.
Must pass Drug Test, Hearing Test and Background check.
Possession of a NCIC Certification within one (1) year from date of hire.
Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).
WORKING CONDITIONS
Environmental: Operations center environment; exposure to computer screens; work in confined spaces.
Physical: Essential and supplemental functions may require sitting for prolonged periods; extensive use of computer keyboard, mouse and monitor.
BENEFITS
The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre‑tax savings plans for healthcare, childcare, and parking. Employees participate in the state’s public retirement system (PERA), with the City paying up to 75 percent of the employee’s contribution.
Paid holidays? Check
Paid parental leave? Check
Paid birthdays off? Check
Vacation and sick leave starting Day 1? Check and check
Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work‑life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.
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Salary: $46,571.20 – $47,923.20 annually
Location: Albuquerque, NM
Job Type: Full Time
Job Number: 2601005
Department: Aviation
Division: AV‑Airport Ops
Bargaining Unit: CL
Opening Date: 04/13/2026
Closing Date: 4/27/2026 11:59 PM Mountain
Position Summary: Assist in ensuring the public safety of the Albuquerque International Sunport by monitoring the airport security systems; operate a multi‑line, multi‑function touch screen telephone system; respond to notifications of aircraft incidents/accidents, security incidents, criminal activities and mechanical/janitorial problems and dispatch to appropriate police, operations or maintenance personnel. This is a safety‑sensitive position subject to random drug/alcohol testing.
ESSENTIAL FUNCTIONS
Monitor the airport's crash, fire and rescue network and dispatch operations and police personnel in response to aircraft mishaps.
Operate a multi‑line, multi‑function touch screen telephone system interfacing numerous telephone lines, several radio frequencies and a terminal‑wide public address system.
Monitor the airport's security systems (CCTV and alarms) and dispatch police personnel to resolve security incidents/alarms, criminal activities and emergency medical situations. Record video tapes regarding security issues.
Maintain a complete record of all police activities using the airport's computer aided dispatching program. Relay police and other emergency calls/information to the police sergeants for dispatch of police officers.
Receive and process police officer requests for National Crime Information Center (NCIC) and New Mexico Law Enforcement, Telecommunications System (NMLETS) computer inquiries.
Update flight information as received from airlines for various changes in scheduled flights; make necessary changes to the Flight Information Display System and Baggage Information Display System.
Monitor matrix security alarm system to determine the nature, location and priority of alarms and relay this critical information to Law Enforcement and/or Terminal and Airfield Maintenance for resolution.
Operate computerized paging system for locating and paging passengers and employees; relay information regarding Airfield operations including closures and emergencies to Airport tenants and employees.
Control manual access to remote gates and doors; maintain control of keys to non‑secure areas for authorized personnel.
Receive, catalog, tag and log items turned in to lost and found. Control items for the required 90‑day hold period and dispose according to city ordinance.
Receive incoming telephone calls; respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
Relay pertinent information received regarding incidents/accidents at the airport to members of the supervisory/senior staff, receive calls regarding maintenance issues and submit applicable work orders to maintenance staff as necessary.
Operate a variety of communication systems; access and transmit information from computer systems as needed.
SUPPLEMENTAL FUNCTIONS
Ensure adherence to safe work practices and procedures.
Perform related duties and responsibilities as required.
MINIMUM EDUCATION, EXPERIENCE AND ADDITIONAL REQUIREMENTS
High school diploma or GED supplemented by thirty (30) credit hours of college level course work in general studies.
Three (3) years of experience in any of the following areas: radio operations, computer operations, switchboard operations, data entry.
One (1) year of processing public service calls is preferred.
ADDITIONAL REQUIREMENTS
Possession of a valid New Mexico Driver's license, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire.
Must pass Drug Test, Hearing Test and Background check.
Possession of a NCIC Certification within one (1) year from date of hire.
Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).
WORKING CONDITIONS
Environmental: Operations center environment; exposure to computer screens; work in confined spaces.
Physical: Essential and supplemental functions may require sitting for prolonged periods; extensive use of computer keyboard, mouse and monitor.
BENEFITS
The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre‑tax savings plans for healthcare, childcare, and parking. Employees participate in the state’s public retirement system (PERA), with the City paying up to 75 percent of the employee’s contribution.
Paid holidays? Check
Paid parental leave? Check
Paid birthdays off? Check
Vacation and sick leave starting Day 1? Check and check
Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work‑life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.
#J-18808-Ljbffr