Senior Manager Information Technology Operations
Logisnext Americas Inc., Houston, TX, United States
About the role:
Directs and manages Help Desk, System/Network Administrators, and Telecommunication Analyst Teams. Achieves IT operational objectives by maintaining current system and testing/implementing new and improved technologies. Facilitates high uptime level measures and maintains high customer support levels. Meets financial objectives by preparing budgets and scheduling expenditures while analyzing and adjusting to variances. Analyzes the needs of the company in order to determine service requirements; prioritizes system/application modifications and prepares infrastructure for business changes. Organizes training and educational opportunities.
What you will do:
Team and group management. Customer experience and infrastructure reliability management. Monitors day to day operations for Help Desk and IT Infrastructure.
Team and group management. Customer experience and infrastructure reliability management. Monitors day to day operations for Help Desk and IT Infrastructure.
Project Management. Budget and financial activities. Training coordination and skills improvement assessments for teams. Documentation and reporting (analysis and generation).
Provides technical backup system administration and triage to handle high priority issues or provide coverage.
When & Where:
Normal office hours, additional off hour or weekend support for IT operations or Project Implementations.
Limited travel to other MLA sites to support Project Implementations or Business Meetings and Initiatives.
What you need to have:
Experience managing Infrastructure and Help Desk Teams. Promotes a cooperative and productive team environment.
Hands on experience with implementing IT hardware.
Ability to build relationships internally with Business Groups, IT Teams across MLA locations, and IT Vendors.
Project Management. Process Analysis and Improvement skills.
Develop and manage budgets.
Negotiation and Conflict Management skills. Good written and verbal skills.
Ensures staff development and training.
Customer Service Focused, both internally and externally. Customer First positive attitude.
What would be nice to have:
Experience with VMWare virtualization, Cisco Switching, Palo Alto Firewalls, and Environment monitoring tools.
ITIL, PMP, Six Sigma, IT Security or other Infrastructure Certifications.
Manufacturing work environment experience.
Experience with resolving IT environment performance and uptime issues.
What we offer:
Medical, dental, and vision benefits
Paid Vacation, Sick Time, and Paid Holidays
Flexible Spending and HSA Accounts
401k with automatic company contribution and company match
Short-term and long-term disability insurance
Life, Dependent Life, and AD&D Insurance
Paid Parental Leave (Includes 6‑8 weeks of maternity leave and 5 days of paternity leave)
Employee Assistance Program
Employee Discounts
On-site fitness center (Houston)
On‑the‑job training and development
The salary for this position ranges from $120,000 to $145,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Veterans/Disabled
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Directs and manages Help Desk, System/Network Administrators, and Telecommunication Analyst Teams. Achieves IT operational objectives by maintaining current system and testing/implementing new and improved technologies. Facilitates high uptime level measures and maintains high customer support levels. Meets financial objectives by preparing budgets and scheduling expenditures while analyzing and adjusting to variances. Analyzes the needs of the company in order to determine service requirements; prioritizes system/application modifications and prepares infrastructure for business changes. Organizes training and educational opportunities.
What you will do:
Team and group management. Customer experience and infrastructure reliability management. Monitors day to day operations for Help Desk and IT Infrastructure.
Team and group management. Customer experience and infrastructure reliability management. Monitors day to day operations for Help Desk and IT Infrastructure.
Project Management. Budget and financial activities. Training coordination and skills improvement assessments for teams. Documentation and reporting (analysis and generation).
Provides technical backup system administration and triage to handle high priority issues or provide coverage.
When & Where:
Normal office hours, additional off hour or weekend support for IT operations or Project Implementations.
Limited travel to other MLA sites to support Project Implementations or Business Meetings and Initiatives.
What you need to have:
Experience managing Infrastructure and Help Desk Teams. Promotes a cooperative and productive team environment.
Hands on experience with implementing IT hardware.
Ability to build relationships internally with Business Groups, IT Teams across MLA locations, and IT Vendors.
Project Management. Process Analysis and Improvement skills.
Develop and manage budgets.
Negotiation and Conflict Management skills. Good written and verbal skills.
Ensures staff development and training.
Customer Service Focused, both internally and externally. Customer First positive attitude.
What would be nice to have:
Experience with VMWare virtualization, Cisco Switching, Palo Alto Firewalls, and Environment monitoring tools.
ITIL, PMP, Six Sigma, IT Security or other Infrastructure Certifications.
Manufacturing work environment experience.
Experience with resolving IT environment performance and uptime issues.
What we offer:
Medical, dental, and vision benefits
Paid Vacation, Sick Time, and Paid Holidays
Flexible Spending and HSA Accounts
401k with automatic company contribution and company match
Short-term and long-term disability insurance
Life, Dependent Life, and AD&D Insurance
Paid Parental Leave (Includes 6‑8 weeks of maternity leave and 5 days of paternity leave)
Employee Assistance Program
Employee Discounts
On-site fitness center (Houston)
On‑the‑job training and development
The salary for this position ranges from $120,000 to $145,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Veterans/Disabled
#J-18808-Ljbffr