Hybrid in Miami FL, Associate Customer Care Rep.
Assurant, Inc., Miami, FL, United States
Job Description
Hybrid position located in Miami Florida
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.
Acting as the customer’s primary point of contact, you will:
Receive in-bound calls from customers who want to open a claim
Listen, solve problems, answer questions and work with them to find a resolution
Use your expertise to proactively make recommendations that will help customers avoid future issues
What you will enjoy:
The variety of work - every day and every customer’s situation are unique
Being part of a high performing, collaborative and supportive team
Competitive compensation and paid time off
Medical benefits begin on your first day
Career advancement opportunities
The ideal candidate will have:
Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls
Minimum high school diploma or GED
2+ years of customer service experience
We are hiring for:
Full-time: This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8-hour shifts, but shifts can change to meet business needs, so it is important that you have open overall availability
Hours of Operation: Monday-Friday 8am-9pm EST, Saturday and Sunday 10am 6:30pm. Working in the office every Tues & Wed.
We do pay shift differentials for night, and weekend schedules worked
When you start, we train you:
It’s a combination of virtual "classroom" & "on the job" training that is typically 4 weeks long, but duration can vary
Hybrid training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break. Subject to change
#J-18808-Ljbffr
Hybrid position located in Miami Florida
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.
Acting as the customer’s primary point of contact, you will:
Receive in-bound calls from customers who want to open a claim
Listen, solve problems, answer questions and work with them to find a resolution
Use your expertise to proactively make recommendations that will help customers avoid future issues
What you will enjoy:
The variety of work - every day and every customer’s situation are unique
Being part of a high performing, collaborative and supportive team
Competitive compensation and paid time off
Medical benefits begin on your first day
Career advancement opportunities
The ideal candidate will have:
Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls
Minimum high school diploma or GED
2+ years of customer service experience
We are hiring for:
Full-time: This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8-hour shifts, but shifts can change to meet business needs, so it is important that you have open overall availability
Hours of Operation: Monday-Friday 8am-9pm EST, Saturday and Sunday 10am 6:30pm. Working in the office every Tues & Wed.
We do pay shift differentials for night, and weekend schedules worked
When you start, we train you:
It’s a combination of virtual "classroom" & "on the job" training that is typically 4 weeks long, but duration can vary
Hybrid training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break. Subject to change
#J-18808-Ljbffr