Guest Service Manager - Homewood Suites N. Charleston Airport
Hilton Worldwide, Inc., North Charleston, SC, United States
Guest Service Manager - Homewood Suites N. Charleston Airport
Job Number: HOT0CI5K
Work Locations
Homewood Suites by Hilton North Charleston, 5048 International Blvd, Charleston, SC 29418
Overview
As a Guest Service Manager with Homewood Suites by Hilton, you will manage the daily activities of the Front Desk and its team members to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand? Homewood Suites by Hilton exists to provide the touches, familiarity and comforts of home so that extended‑stay travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. Homewood Suites by Hilton is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award‑winning quality and the benefits of Hilton HHonors.
Responsibilities
Manage and assist in all Front Desk operations, including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Conduct staff meetings to review hotel standards, departmental procedures and operating issues.
Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations and recognition and reward.
Recruit, interview and train team members.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements.
Ensure compliance with Hilton standards.
Meet and greet guests, respond to guest inquiries, requests and resolve guest issues and concerns in a timely, friendly and efficient manner.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area events.
Complete audit procedures as needed.
Qualifications & Attributes
We look for demonstration of Hilton values:
H
Hospitality – Passionate about delivering exceptional guest experiences.
I
Integrity – Do the right thing, all the time.
L
Leadership – Leaders in our industry and communities.
T
Teamwork – Team players in everything we do.
O
Ownership – Own actions and decisions.
N
Now – Operate with urgency and discipline.
Additional attributes sought include:
Living the Values
Quality
Productivity
Customer Focus
Teamwork
Benefits
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401(k) Savings Plan, as well as Employee Assistance and Educational Assistance Programs. These are highlights of the major benefits offered to most full‑time team members in the United States. All benefits listed may not be offered at all locations.
Schedule
Full‑time
Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Job Number: HOT0CI5K
Work Locations
Homewood Suites by Hilton North Charleston, 5048 International Blvd, Charleston, SC 29418
Overview
As a Guest Service Manager with Homewood Suites by Hilton, you will manage the daily activities of the Front Desk and its team members to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand? Homewood Suites by Hilton exists to provide the touches, familiarity and comforts of home so that extended‑stay travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. Homewood Suites by Hilton is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award‑winning quality and the benefits of Hilton HHonors.
Responsibilities
Manage and assist in all Front Desk operations, including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Conduct staff meetings to review hotel standards, departmental procedures and operating issues.
Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations and recognition and reward.
Recruit, interview and train team members.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements.
Ensure compliance with Hilton standards.
Meet and greet guests, respond to guest inquiries, requests and resolve guest issues and concerns in a timely, friendly and efficient manner.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area events.
Complete audit procedures as needed.
Qualifications & Attributes
We look for demonstration of Hilton values:
H
Hospitality – Passionate about delivering exceptional guest experiences.
I
Integrity – Do the right thing, all the time.
L
Leadership – Leaders in our industry and communities.
T
Teamwork – Team players in everything we do.
O
Ownership – Own actions and decisions.
N
Now – Operate with urgency and discipline.
Additional attributes sought include:
Living the Values
Quality
Productivity
Customer Focus
Teamwork
Benefits
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401(k) Savings Plan, as well as Employee Assistance and Educational Assistance Programs. These are highlights of the major benefits offered to most full‑time team members in the United States. All benefits listed may not be offered at all locations.
Schedule
Full‑time
Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr