Senior Service Desk Lead: Endpoint & Automation Expert

The City Of Gainesville, FL, seeks a Senior Service Desk Analyst to lead technical escalation and provide operational continuity. The successful candidate will manage advanced endpoint technologies and drive service improvement initiatives. Responsibilities include overseeing daily operations, mentoring staff, and ensuring adherence to ITIL processes. A Bachelor's degree in IT or Computer Science and 7-9 years of relevant experience are preferred. This full-time position offers a competitive salary and the opportunity to contribute to the community.
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