Training Customer Service
SEW-EURODRIVE - USA, Bridgeport, NJ, United States
Overview
About The Role
Pay Range: $22.50 Per Hour - Bridgeport NJ • Temporary To Hire
The position involves enhancing the skills, abilities, knowledge and experience for SEW-EURODRIVE customers and associates. The mentor will assess, determine needs and train as needed. He/she will train and perform duties as a Customer Service Representative.
Qualifications
Ability to work in a fast paced environment with continuous interruptions.
Must possess good oral and written communication and organizational skills.
Must be able to prioritize and manage time effectively.
Excellent product knowledge is required along with learning new product and being able to present this knowledge in the training environment.
Ability to communicate with all Company employees in a businesslike and professional manner.
Attain and keep current with the knowledge and skills required to train, provide information and assistance as needed.
Teach new CS Reps SAP and product knowledge so as to prepare them to function on their own in the normal customer service environment.
Support the customer service team to keep the workflow moving.
Create and keep current all local training documentation as well as assist with corporate documents and the training department.
Stay current with all routine customer service responsibilities and perform in the role of a customer service rep when needed.
Benefits
10% shift premium for 2nd and 3rd shift positions.
SEW-EURODRIVE provides a generous benefits package to all full time employees that starts on DAY ONE.
There is no monthly premium required for Employee's coverage:
Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for eligible vitamins & minerals
Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
Disability - Includes both Short Term Disability and Long Term Disability
Flexible Spending Account (FSA) for Medical and/or Dependent Care
Timely Evaluations with potential for a pay increase
Paid Vacation - 2 weeks of vacation accrual per year
Holiday Pay - Twelve (12) paid holidays per year
Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
Additional Paid Time Off (PTO) for hourly positions
Paid Parental Leave
Onsite Clinic Services
Education Assistance Programs
Counseling Resources
Wellness Resources
Uniforms/Subsidies
Safety Shoes subsidy
Employee Assistance Programs
Additional job requirements and responsibilities would be discussed during the interview process.
#J-18808-Ljbffr
About The Role
Pay Range: $22.50 Per Hour - Bridgeport NJ • Temporary To Hire
The position involves enhancing the skills, abilities, knowledge and experience for SEW-EURODRIVE customers and associates. The mentor will assess, determine needs and train as needed. He/she will train and perform duties as a Customer Service Representative.
Qualifications
Ability to work in a fast paced environment with continuous interruptions.
Must possess good oral and written communication and organizational skills.
Must be able to prioritize and manage time effectively.
Excellent product knowledge is required along with learning new product and being able to present this knowledge in the training environment.
Ability to communicate with all Company employees in a businesslike and professional manner.
Attain and keep current with the knowledge and skills required to train, provide information and assistance as needed.
Teach new CS Reps SAP and product knowledge so as to prepare them to function on their own in the normal customer service environment.
Support the customer service team to keep the workflow moving.
Create and keep current all local training documentation as well as assist with corporate documents and the training department.
Stay current with all routine customer service responsibilities and perform in the role of a customer service rep when needed.
Benefits
10% shift premium for 2nd and 3rd shift positions.
SEW-EURODRIVE provides a generous benefits package to all full time employees that starts on DAY ONE.
There is no monthly premium required for Employee's coverage:
Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for eligible vitamins & minerals
Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
Disability - Includes both Short Term Disability and Long Term Disability
Flexible Spending Account (FSA) for Medical and/or Dependent Care
Timely Evaluations with potential for a pay increase
Paid Vacation - 2 weeks of vacation accrual per year
Holiday Pay - Twelve (12) paid holidays per year
Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
Additional Paid Time Off (PTO) for hourly positions
Paid Parental Leave
Onsite Clinic Services
Education Assistance Programs
Counseling Resources
Wellness Resources
Uniforms/Subsidies
Safety Shoes subsidy
Employee Assistance Programs
Additional job requirements and responsibilities would be discussed during the interview process.
#J-18808-Ljbffr