Automotive Service Advisor - Group 1 Ford of Southwest Houston
Group1 Automotive, Inc., Houston, TX, United States
Overview
GROW YOUR CAREER WITH FORD |
DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS
Ford of Southwest Houston , part of the fast-growing
Group 1 Automotive , an industry leader in automotive retail, is seeking a high-performing
Automotive Service Advisor
to join our team. This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We’re looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.
*Must be available to work weekends
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer’s warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Qualifications
Minimum of 3 Years Service Advisor Experience Required
Ford Service Advisor Experience Plus!
CDK, XTIME and TSD experience preferred
Product Knowledge
Ability to identify the problem quickly
Good knowledge of automobiles
Effective analytical and communication skills
Effective people skills
Good reading, computer, and mathematics skills
Leadership quality
Ability to learn new technology and repair and service procedures and specifications
Fluent in the English language
High School Diploma or Equivalent
Must have a Valid Driver’s License
Comprehensive Benefits Package:
SalaryBase Pay Plan, PlusBonus's
Service Advisor University – Paid for by Group1 Automotive
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time Off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
#J-18808-Ljbffr
GROW YOUR CAREER WITH FORD |
DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS
Ford of Southwest Houston , part of the fast-growing
Group 1 Automotive , an industry leader in automotive retail, is seeking a high-performing
Automotive Service Advisor
to join our team. This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We’re looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.
*Must be available to work weekends
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer’s warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Qualifications
Minimum of 3 Years Service Advisor Experience Required
Ford Service Advisor Experience Plus!
CDK, XTIME and TSD experience preferred
Product Knowledge
Ability to identify the problem quickly
Good knowledge of automobiles
Effective analytical and communication skills
Effective people skills
Good reading, computer, and mathematics skills
Leadership quality
Ability to learn new technology and repair and service procedures and specifications
Fluent in the English language
High School Diploma or Equivalent
Must have a Valid Driver’s License
Comprehensive Benefits Package:
SalaryBase Pay Plan, PlusBonus's
Service Advisor University – Paid for by Group1 Automotive
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time Off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
#J-18808-Ljbffr