Breakfast Host / Bistro Courtyard / Residence Inn Birmingham, AL
Kaizen Lab Inc., Birmingham, AL, United States
JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):
SUMMARY:
Professional Experience
Preferably 6 month’s experience in any field where exceeding customers’ expectations were met
Hotel Experience
Be flexible and willing to perform other tasks as necessary or requested
Wear hotel uniform in compliance with hotel standards
Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
Set up the Hot “ On the House\" breakfast each morning by following the Hotel franchise Breakfast guidelines
Consistently interact with the guests in an effort to provide a superior breakfast experience.
Communicate feedback to hotel management
Maintain Food Service quality and safety standards
Responsible for maintaining a clean work environment that meets both County Health Codes and the Hotel Quality assurance requirements.
Job Requirements
Must have excellent customer service skills and a stable work history
Must be able to work entire shift on feet at a quick pace
Must be flexible to work any shift as needed to include weekends
Emotional Intelligence
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
Ability to anticipate guests’ needs
Embraces and respects diversity and multicultural environment
Education
Background screening for previous criminal history
Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
At least a high school diploma or G.E.D.
Computer Experience
Microsoft Word
Excel
Data entry
Database management systems
Strengths
Social
Speaks in guests’ preferred language
Hotel is a smoke-free property
Organizational
Administrative
Sales
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SUMMARY:
Professional Experience
Preferably 6 month’s experience in any field where exceeding customers’ expectations were met
Hotel Experience
Be flexible and willing to perform other tasks as necessary or requested
Wear hotel uniform in compliance with hotel standards
Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
Set up the Hot “ On the House\" breakfast each morning by following the Hotel franchise Breakfast guidelines
Consistently interact with the guests in an effort to provide a superior breakfast experience.
Communicate feedback to hotel management
Maintain Food Service quality and safety standards
Responsible for maintaining a clean work environment that meets both County Health Codes and the Hotel Quality assurance requirements.
Job Requirements
Must have excellent customer service skills and a stable work history
Must be able to work entire shift on feet at a quick pace
Must be flexible to work any shift as needed to include weekends
Emotional Intelligence
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
Ability to anticipate guests’ needs
Embraces and respects diversity and multicultural environment
Education
Background screening for previous criminal history
Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
At least a high school diploma or G.E.D.
Computer Experience
Microsoft Word
Excel
Data entry
Database management systems
Strengths
Social
Speaks in guests’ preferred language
Hotel is a smoke-free property
Organizational
Administrative
Sales
#J-18808-Ljbffr