Quality Assurance Specialist
Hilton Grand Vacations, Orlando, FL, United States
Quality Assurance Specialist
We are seeking a strong-minded individual to join our team as a Quality Assurance Specialist. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers make the decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.
What will I be doing?
Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include:
Ensuring new owners understand their paperwork and contracts
Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership
When you join Hilton Grand Vacations, you become part of a team dedicated to helping owners and guests around the world make every vacation a memorable one. Hilton Grand Vacations is a leading vacation ownership company committed to bringing our guests' vacation dreams to life.
Responsibilities
To fulfill this role effectively, candidates must possess:
The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
A strong ability to efficiently resolve complex customer service issues
It would be advantageous to demonstrate the following:
Timeshare sales experience
Timeshare quality assurance experience
CRM software experience
Proficiency with Microsoft products
Why do team members like working for us?
Excellent earnings package with uncapped commissions
Outstanding healthcare options including medical, dental, and vision coverage that encourages preventative care
Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
Automatic enrollment in the Hilton Grand Vacations Retirement Savings Plan for all new team members
And much more Our commitment to diversity We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
We are seeking a strong-minded individual to join our team as a Quality Assurance Specialist. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers make the decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.
What will I be doing?
Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include:
Ensuring new owners understand their paperwork and contracts
Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership
When you join Hilton Grand Vacations, you become part of a team dedicated to helping owners and guests around the world make every vacation a memorable one. Hilton Grand Vacations is a leading vacation ownership company committed to bringing our guests' vacation dreams to life.
Responsibilities
To fulfill this role effectively, candidates must possess:
The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
A strong ability to efficiently resolve complex customer service issues
It would be advantageous to demonstrate the following:
Timeshare sales experience
Timeshare quality assurance experience
CRM software experience
Proficiency with Microsoft products
Why do team members like working for us?
Excellent earnings package with uncapped commissions
Outstanding healthcare options including medical, dental, and vision coverage that encourages preventative care
Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
Automatic enrollment in the Hilton Grand Vacations Retirement Savings Plan for all new team members
And much more Our commitment to diversity We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.