Lake Compounce Campground - Seasonal Guest Experience Lead - Lodging
Kennywood Park, Somerset, MA, United States
Overview
Lake Compounce Campground - Seasonal Guest Experience Lead - Lodging
Responsibilities
The Guest Experience Lead (Lodging) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in and out, and interacting with guests in a friendly and professional manner to create a memorable experience.
Greet and interact with guests in a warm, friendly, professional manner
Maintain a neat, clean, and professional appearance
Utilize property management system to make reservations, check-in/check-out guests, process payments, maintain a cash drawer, and operate office equipment
Ensure a smooth check-in and check-out process for guests
Deliver guest amenities as requested
Accurately process guest payments while maintaining PCI compliance
Operate internal communication devices (e.g., PBX) and answer/transfer calls professionally
Provide the highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved promptly
Keep the front desk area clean and neat by sanitizing surfaces and office equipment
Demonstrate a working knowledge of all property services and facilities
Comply with standard operating procedures
Document overnight shift happenings and provide updates to lodging leadership regularly
Provide guests with insightful information about nearby parks and properties
Inform guests of events and activities during their visit
Promptly escalate maintenance issues or emergencies to the appropriate authorities
All other duties assigned by leadership
Supervisory Duties
Assist with the daily supervision of the guest experience/front desk team and any other assigned departments
Lead by example and represent Lake Compounce’s core values
Act as an approachable mentor and coach to all assigned hosts
Ensure compliance with company and industry best practices, policies, and procedures
Become knowledgeable of the essential duties of all assigned front desk positions and backfill when needed
Participate in new-hire training activities for all assigned employees
Ensure required meal and other breaks are given in accordance with Connecticut law
Departmental Duties
Greet and interact with guests in a warm, friendly, and professional manner
Maintain a neat, clean, and professional appearance
Maintain reservations and check-in/out processes, process payments, and manage a cash drawer
Ensure a smooth guest experience at check-in/check-out
Provide guest services and amenities as requested
Accurately process payments with PCI compliance
Operate communications devices and manage calls efficiently
Provide information about property services and facilities
Comply with all standard operating procedures
Keep leadership informed with routine updates
Share information about events and activities with guests
Escalate issues promptly to maintenance or leadership as needed
All other duties as assigned by leadership
Education And Experience
High school diploma, GED, or equivalent preferred. Equivalent work experience will also be considered
1+ year of previous hospitality or front desk experience required
Language
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements
Must be at least 18 years of age to comply with Connecticut Child Labor Laws
Ability to work a flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for scheduled shifts
Ability to comply with all uniform policies
Exceptional customer service skills with the ability to resolve questions, problems, issues, and concerns professionally
Positive, outgoing, professional attitude
Ability to handle pressure and difficult situations with poise
Strong written and verbal communication skills
Attention to detail and problem-solving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Proficiency with office technology and equipment (PC, software, copier)
Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
Ability to follow directions, multi-task, and work as part of a team as well as independently
Physical Requirements
Ability to stand in place for long periods
Ability to stand, walk, and remain on feet for the majority of the workday
Occasional bending, stooping, kneeling, twisting, or reaching above shoulders
Ability to remain sedentary for extended periods while using a computer
Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds
Working Conditions
Indoor lodging setting, predominantly at the front desk
Potential exposure to variable outside temperatures on occasion
Frequent interruptions and the need to reprioritize activities
Constant repetitive motion
Perks & Benefits
Flexible schedule
Cross-training across various departments
Free admission to Lake Compounce and Palace Entertainment parks on days off
Invitations to exclusive company-sponsored employee events
We’ve got great jobs for people at various stages of their careers. Apply today!
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Lake Compounce Campground - Seasonal Guest Experience Lead - Lodging
Responsibilities
The Guest Experience Lead (Lodging) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in and out, and interacting with guests in a friendly and professional manner to create a memorable experience.
Greet and interact with guests in a warm, friendly, professional manner
Maintain a neat, clean, and professional appearance
Utilize property management system to make reservations, check-in/check-out guests, process payments, maintain a cash drawer, and operate office equipment
Ensure a smooth check-in and check-out process for guests
Deliver guest amenities as requested
Accurately process guest payments while maintaining PCI compliance
Operate internal communication devices (e.g., PBX) and answer/transfer calls professionally
Provide the highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved promptly
Keep the front desk area clean and neat by sanitizing surfaces and office equipment
Demonstrate a working knowledge of all property services and facilities
Comply with standard operating procedures
Document overnight shift happenings and provide updates to lodging leadership regularly
Provide guests with insightful information about nearby parks and properties
Inform guests of events and activities during their visit
Promptly escalate maintenance issues or emergencies to the appropriate authorities
All other duties assigned by leadership
Supervisory Duties
Assist with the daily supervision of the guest experience/front desk team and any other assigned departments
Lead by example and represent Lake Compounce’s core values
Act as an approachable mentor and coach to all assigned hosts
Ensure compliance with company and industry best practices, policies, and procedures
Become knowledgeable of the essential duties of all assigned front desk positions and backfill when needed
Participate in new-hire training activities for all assigned employees
Ensure required meal and other breaks are given in accordance with Connecticut law
Departmental Duties
Greet and interact with guests in a warm, friendly, and professional manner
Maintain a neat, clean, and professional appearance
Maintain reservations and check-in/out processes, process payments, and manage a cash drawer
Ensure a smooth guest experience at check-in/check-out
Provide guest services and amenities as requested
Accurately process payments with PCI compliance
Operate communications devices and manage calls efficiently
Provide information about property services and facilities
Comply with all standard operating procedures
Keep leadership informed with routine updates
Share information about events and activities with guests
Escalate issues promptly to maintenance or leadership as needed
All other duties as assigned by leadership
Education And Experience
High school diploma, GED, or equivalent preferred. Equivalent work experience will also be considered
1+ year of previous hospitality or front desk experience required
Language
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements
Must be at least 18 years of age to comply with Connecticut Child Labor Laws
Ability to work a flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for scheduled shifts
Ability to comply with all uniform policies
Exceptional customer service skills with the ability to resolve questions, problems, issues, and concerns professionally
Positive, outgoing, professional attitude
Ability to handle pressure and difficult situations with poise
Strong written and verbal communication skills
Attention to detail and problem-solving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Proficiency with office technology and equipment (PC, software, copier)
Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
Ability to follow directions, multi-task, and work as part of a team as well as independently
Physical Requirements
Ability to stand in place for long periods
Ability to stand, walk, and remain on feet for the majority of the workday
Occasional bending, stooping, kneeling, twisting, or reaching above shoulders
Ability to remain sedentary for extended periods while using a computer
Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds
Working Conditions
Indoor lodging setting, predominantly at the front desk
Potential exposure to variable outside temperatures on occasion
Frequent interruptions and the need to reprioritize activities
Constant repetitive motion
Perks & Benefits
Flexible schedule
Cross-training across various departments
Free admission to Lake Compounce and Palace Entertainment parks on days off
Invitations to exclusive company-sponsored employee events
We’ve got great jobs for people at various stages of their careers. Apply today!
#J-18808-Ljbffr