Enterprise IT Service Desk Leader — AI, Automation & CX

BBVA is seeking a Service Desk Manager in New York to lead and elevate the enterprise IT support function, ensuring exceptional user experience and operational excellence. The ideal candidate will have 8-12 years of experience, including 3-5 years in a leadership role, and must possess strong communication skills and a customer-first mindset. This position offers a competitive salary range of $180,000 to $195,000 and the opportunity to impact strategic decision-making directly.
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