Technical Program Manager, Legal Operations
Amazon, Seattle, WA, United States
Role
Amazon Legal Operations seeks a Senior Technical Program Manager to drive transformative technology initiatives across our legal operations infrastructure. The role leads the technology strategy for complex programs delivering scalable solutions in Outside Counsel Management, eDiscovery, paralegal operations, litigation program management, and legal infrastructure.
As a Senior TPM, you will own end‑to‑end lifecycle management of cross‑functional technology programs, focusing on Outside Counsel Management and partnering with Amazon Legal Tech to build intelligent systems for pricing negotiations, budget tracking, billing reconciliation, and value‑added services delivery. You’ll champion adoption of generative AI, machine learning, and automation to streamline workflows, reduce manual effort, and unlock new capabilities across all Legal Operations functions.
Key responsibilities
Lead end‑to‑end program execution for technology initiatives, partnering with Amazon Legal Tech engineering, product, external vendors, and business teams.
Drive technology roadmap for Outside Counsel Management, eDiscovery, paralegal support systems, and litigation program management—emphasizing AI innovation.
Champion adoption of AI/ML solutions to automate tasks, enhance decision‑making, and improve legal service delivery.
Lead Think Big processes to identify and plan investments in innovative legal technologies.
Partner with Amazon Legal Tech on architectural decisions for complex, large‑scale systems handling sensitive legal data and high‑volume process management.
Identify opportunities to leverage generative AI, natural language processing, and intelligent automation.
Manage lifecycle of cross‑functional programs with impact across organizations and geographies.
Define program strategy including mission, vision, tenets, and objectives; analyze data and drive measurable improvements.
Use technical judgment to prioritize projects across competing Legal Operations needs and work with teams to quantify and articulate ROI.
Anticipate bottlenecks in vendor onboarding, billing, eDiscovery, or litigation support and proactively mitigate risks.
Stay current on legal operation technology trends and AI advancements to maintain Amazon Legal’s competitive edge.
About the team
Legal Operations enables Amazon Legal to operate with maximum efficiency, quality, and cost‑effectiveness through world‑class operational support and technology solutions. Our programs include:
Outside Counsel Management: Building long‑term relationships with outside counsel and preferred law firms, including pricing negotiations, budget management, value‑added services utilization, diversity tracking, billing, onboarding, and conflict waiver reviews.
eDiscovery: Providing technology‑enabled discovery services leveraging AI and advanced analytics for litigation and investigation matters.
Paralegal & Litigation Program Management: Delivering paralegal support and program management expertise to litigation teams.
Legal Infrastructure: Supporting technology infrastructure, systems, and processes including knowledge management, communications, attorney licensing, records management, and CLE programs.
Qualifications
5+ years of technical product or program management experience.
7+ years of working directly with engineering teams.
3+ years of software development experience.
5+ years of technical program management working directly with software engineering teams.
Experience managing programs across cross‑functional teams, building processes and coordinating release schedules.
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
Experience defining KPIs/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership.
EEO Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Compensation and Benefits
The base salary range for this position is $148,700.00 – $201,200.00 USD annually, based in Seattle, WA. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and options for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.
Location: Seattle, WA, USA
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Amazon Legal Operations seeks a Senior Technical Program Manager to drive transformative technology initiatives across our legal operations infrastructure. The role leads the technology strategy for complex programs delivering scalable solutions in Outside Counsel Management, eDiscovery, paralegal operations, litigation program management, and legal infrastructure.
As a Senior TPM, you will own end‑to‑end lifecycle management of cross‑functional technology programs, focusing on Outside Counsel Management and partnering with Amazon Legal Tech to build intelligent systems for pricing negotiations, budget tracking, billing reconciliation, and value‑added services delivery. You’ll champion adoption of generative AI, machine learning, and automation to streamline workflows, reduce manual effort, and unlock new capabilities across all Legal Operations functions.
Key responsibilities
Lead end‑to‑end program execution for technology initiatives, partnering with Amazon Legal Tech engineering, product, external vendors, and business teams.
Drive technology roadmap for Outside Counsel Management, eDiscovery, paralegal support systems, and litigation program management—emphasizing AI innovation.
Champion adoption of AI/ML solutions to automate tasks, enhance decision‑making, and improve legal service delivery.
Lead Think Big processes to identify and plan investments in innovative legal technologies.
Partner with Amazon Legal Tech on architectural decisions for complex, large‑scale systems handling sensitive legal data and high‑volume process management.
Identify opportunities to leverage generative AI, natural language processing, and intelligent automation.
Manage lifecycle of cross‑functional programs with impact across organizations and geographies.
Define program strategy including mission, vision, tenets, and objectives; analyze data and drive measurable improvements.
Use technical judgment to prioritize projects across competing Legal Operations needs and work with teams to quantify and articulate ROI.
Anticipate bottlenecks in vendor onboarding, billing, eDiscovery, or litigation support and proactively mitigate risks.
Stay current on legal operation technology trends and AI advancements to maintain Amazon Legal’s competitive edge.
About the team
Legal Operations enables Amazon Legal to operate with maximum efficiency, quality, and cost‑effectiveness through world‑class operational support and technology solutions. Our programs include:
Outside Counsel Management: Building long‑term relationships with outside counsel and preferred law firms, including pricing negotiations, budget management, value‑added services utilization, diversity tracking, billing, onboarding, and conflict waiver reviews.
eDiscovery: Providing technology‑enabled discovery services leveraging AI and advanced analytics for litigation and investigation matters.
Paralegal & Litigation Program Management: Delivering paralegal support and program management expertise to litigation teams.
Legal Infrastructure: Supporting technology infrastructure, systems, and processes including knowledge management, communications, attorney licensing, records management, and CLE programs.
Qualifications
5+ years of technical product or program management experience.
7+ years of working directly with engineering teams.
3+ years of software development experience.
5+ years of technical program management working directly with software engineering teams.
Experience managing programs across cross‑functional teams, building processes and coordinating release schedules.
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
Experience defining KPIs/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership.
EEO Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Compensation and Benefits
The base salary range for this position is $148,700.00 – $201,200.00 USD annually, based in Seattle, WA. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and options for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.
Location: Seattle, WA, USA
#J-18808-Ljbffr