Front Desk Associate Beckley Hotel
VP Management LLC, Beckley, WV, United States
Front Desk Associate
The Front Desk Associate at Beckley Hotel is an individual contributor role responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process. This role will also be responsible for handling guest inquiries and requests, maintaining the front desk area, and assisting with other duties as assigned.
Opportunities for advancement available within Organization Compensation & Benefits:
On-site parking
Employee discounts available
Responsibilities:
Greet and check-in guests in a timely and efficient manner, ensuring all necessary information is obtained and accurately entered into the system
Respond to guest inquiries, requests, and complaints in a professional and timely manner
Accurately process payments, refunds, and exchanges
Maintain a neat and organized front desk area and lobby
Answer phone calls and direct them to the appropriate department or staff member
Assist with luggage and provide directions and recommendations for local attractions and restaurants
Follow all safety and security protocols to ensure the well-being and confidentiality of guests and hotel property
Complete administrative duties such as filing, data entry, and inventory management
Collaborate with other hotel departments to ensure a seamless guest experience
Perform any other duties as assigned by the hotel management team
Requirements:
High school diploma or equivalent
Previous hospitality or customer service experience preferred
Excellent communication and customer service skills
Ability to multi-task and work in a fast-paced environment
Proficient in computer and office technology, including Microsoft Office and hotel reservation systems
Strong attention to detail and problem-solving skills
Availability to work a flexible schedule, including nights, weekends, and holidays
Must be able to stand for long periods of time and lift up to 25 lbs as needed
EEOC statement: VP Management is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive work environment for all employees.
The Front Desk Associate at Beckley Hotel is an individual contributor role responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process. This role will also be responsible for handling guest inquiries and requests, maintaining the front desk area, and assisting with other duties as assigned.
Opportunities for advancement available within Organization Compensation & Benefits:
On-site parking
Employee discounts available
Responsibilities:
Greet and check-in guests in a timely and efficient manner, ensuring all necessary information is obtained and accurately entered into the system
Respond to guest inquiries, requests, and complaints in a professional and timely manner
Accurately process payments, refunds, and exchanges
Maintain a neat and organized front desk area and lobby
Answer phone calls and direct them to the appropriate department or staff member
Assist with luggage and provide directions and recommendations for local attractions and restaurants
Follow all safety and security protocols to ensure the well-being and confidentiality of guests and hotel property
Complete administrative duties such as filing, data entry, and inventory management
Collaborate with other hotel departments to ensure a seamless guest experience
Perform any other duties as assigned by the hotel management team
Requirements:
High school diploma or equivalent
Previous hospitality or customer service experience preferred
Excellent communication and customer service skills
Ability to multi-task and work in a fast-paced environment
Proficient in computer and office technology, including Microsoft Office and hotel reservation systems
Strong attention to detail and problem-solving skills
Availability to work a flexible schedule, including nights, weekends, and holidays
Must be able to stand for long periods of time and lift up to 25 lbs as needed
EEOC statement: VP Management is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive work environment for all employees.