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Head Teller Operations Specialist I

Banco Pichincha (Miami Agency), Coral Gables, FL, United States


This is a full-time, on-site role for a Head Teller Operations Specialist I located in Coral Gables, FL. The incumbent will oversee teller operations, ensuring compliance with policies and procedures while delivering exceptional customer service. Responsibilities include supervising and supporting the teller team, managing the cash vault, identifying and implementing process improvements, and ensuring regulatory compliance within the teller line. Additional tasks include resolving customer inquiries, balancing cash transactions, and assisting with audits as required.

Qualifications

Experience in cash handling, transaction processing, and balancing cash operations

Knowledge of banking regulations, compliance requirements, and financial reporting standards

Strong leadership, team management, and problem-solving skills

Exemplary customer service and interpersonal communication abilities

Ability to work on-site in Coral Gables, FL, full-time

Detail-oriented with proficiency in banking software and accurate data entry

Bachelor’s degree in Finance, Business Administration, or a related field strongly preferred

Previous experience as a Head Teller or in a similar supervisory role is a plus

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