Quality Coordinator
Actalent, Greensboro, NC, United States
Job Title: Quality Systems Coordinator / Quality TechnicianJob Description
This dual-role opportunity combines the responsibilities of a Quality Systems Coordinator and a Quality Technician within a flat‑rolled metal processing environment. You will support and coordinate all aspects of the Quality Management System (QMS), audit processes and products, and ensure compliance with customer‑specific and regulatory requirements. You will also lead and prioritize daily quality issue resolution on the shop floor, manage supplier and customer claims, maintain calibrated test equipment, and drive continuous improvement activities. In this role, you have the authority to stop production or shipment of any non‑conforming product to protect product integrity and customer satisfaction.
Responsibilities
Ensure compliance with current regulations, the Quality Management System (QMS), and customer‑specific requirements across all relevant processes.
Monitor and report on all quality activities, processes, and procedures to maintain high standards of product quality and consistency.
Assist in the development, implementation, and continuous improvement of company policies, processes, and procedures related to quality.
Perform regular layered process audits and internal QMS audits to verify adherence to quality and safety policies.
Prepare, maintain, and organize quality management documentation, including performance reports and audit records.
Establish and manage the annual audit schedule, define areas to be audited, and communicate plans and findings to management.
Ensure the Quality Manual and related QMS documentation remain current, accurate, and aligned with applicable standards.
Train and update employees in the use of the Quality Management System and support them in maintaining compliance standards.
Develop, conduct, and support internal and external audits, issue corrective actions, and determine major and minor non‑conformances, ensuring appropriate responses are obtained and implemented.
Conduct Manufacturing System Assessments as part of supplier quality management when necessary.
Provide quality planning and Production Part Approval Process (PPAP) support for new and existing products.
Manage quality responsibilities related to supplier changes, customer part engineering changes, and process changes.
Execute all International Material Data System (IMDS) requirements for divisional customers and respond to quality‑related customer requests such as supplier and QMS surveys.
Support contingency planning activities and emergency outsourcing to ensure continuity of quality and supply.
Coordinate and prioritize resolutions for QMS and customer‑specific requirements as well as daily internal quality issues and supplier claims.
Ensure products and packaging comply with industry standards and agreed‑upon customer requirements.
Investigate daily quality issues on the shop floor, including warehouse and processing areas, and perform line inspections to determine if non‑conformances meet claim policy criteria.
Collaborate with Sales and Operations to disposition rejected material and determine appropriate handling and resolution.
Issue Quality Alerts and Deviations to communicate issues and required actions throughout the organization.
Receive rejected material from customers into the ERP system, initiate non‑conformance reports (NCRs), and manage claims resolution with suppliers.
Prepare rejected material and samples for shipment back to suppliers in support of claim resolution.
Ensure all measuring and test equipment is calibrated, functioning correctly, and properly documented.
Coordinate Gauge Repeatability and Reproducibility (GR&R) studies and oversee data collection for process capability reports.
Support the creation of metal specification standards and verify that purchased products meet defined specifications.
Execute and process customer claims, issue claims to vendors, manage returned material, and recommend disposition criteria based on analysis.
Collect, analyze, and define data needed to track progress, identify trends, and drive quality improvement initiatives.
Request and submit product samples from customers and vendors to aid in problem solving and provide objective evidence of quality issues.
Support the internal sharing and adoption of best practices, including technology enhancements and 5S initiatives.
Maintain a clean and orderly work environment in both office and production areas.
Exercise the authority to stop production or shipment on any non‑conforming product to safeguard quality and customer satisfaction.
Essential Skills
At least 2 years of experience working with quality systems in a manufacturing or processing environment.
1–2 years of experience as an inspector or quality technician, including hands‑on inspection and quality control activities.
Experience working within an ISO 9001‑certified facility and familiarity with ISO‑based quality management requirements.
Proficiency with Quality Management Systems (QMS) and their practical application in daily operations.
Strong quality assurance and quality control skills, including auditing, inspection, and non‑conformance management.
Ability to perform and support PPAP activities and understand approval processes for new and changed parts.
Proficiency with Microsoft Office, especially Excel and Word, including the ability to create and manage spreadsheets.
Ability to use basic and advanced measuring tools such as calipers and micrometers for inspection activities.
Experience with initiating quality claims and generating corrective action reports.
Ability to analyze and interpret technical information and quality data to identify issues and propose solutions.
Understanding of advanced mathematical concepts relevant to quality analysis and process capability studies.
Strong organizational skills, including the ability to manage multiple audits, reports, and quality initiatives simultaneously.
Excellent written and verbal communication skills for documenting findings, writing reports, and interacting with internal and external stakeholders.
Ability to work with minimal supervision while maintaining high standards of accuracy and reliability.
Ability to collaborate effectively with all departments and employees to resolve quality issues and implement improvements.
Computer literacy and the ability to work within an MRP or ERP system for quality and materials‑related transactions.
Additional Skills & Qualifications
Associate degree or equivalent combination of education and work experience in a related field for the Quality Systems Coordinator responsibilities.
High school diploma or GED for the Quality Technician responsibilities.
3–4 years of overall quality experience is highly beneficial.
Experience with PPAPs and the approval process is particularly valuable for the Quality Systems Coordinator aspects of the role.
Experience with ISO 9001 environments and supplier quality management processes.
Familiarity with quality tools and methodologies such as 8D, 5 Why, fishbone diagrams, and other root cause analysis techniques.
Experience conducting internal audits, layered process audits, and QMS audits.
Experience with GR&R studies, process capability analysis, and preparation of related reports.
Experience with International Material Data System (IMDS) requirements and submissions is an advantage.
Participation in team‑based continuous improvement activities, including 5S and best‑practice sharing.
Ability to collect, analyze, and present data to track progress and support decision‑making.
Strong attention to detail and a deadline‑driven approach to managing quality tasks and projects.
No specific degree is required beyond the stated education; equivalent relevant experience is valued.
Work Environment
The role is based in a flat‑rolled metal processing facility that includes both production floor and office environments. The production floor is non‑climate controlled, so temperatures may vary with the seasons. When performing computer‑based work, you will be in a climate‑controlled area within the plant. You will regularly move between the shop floor, where inspections and investigations take place, and the office or quality area, where documentation, data analysis, and reporting are completed. You will work with measuring and test equipment such as calipers and micrometers, as well as computer systems including Microsoft Office and an MRP/ERP system. The environment emphasizes safety, cleanliness, and 5S practices, and supports technology enhancements and continuous improvement initiatives.
Job Type & Location
This is a Contract to Hire position based out of Greensboro, NC.
Pay and Benefits
The pay range for this position is $24.05 - $28.85/hr.
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).
Actalent is an equal opportunity employer.
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This dual-role opportunity combines the responsibilities of a Quality Systems Coordinator and a Quality Technician within a flat‑rolled metal processing environment. You will support and coordinate all aspects of the Quality Management System (QMS), audit processes and products, and ensure compliance with customer‑specific and regulatory requirements. You will also lead and prioritize daily quality issue resolution on the shop floor, manage supplier and customer claims, maintain calibrated test equipment, and drive continuous improvement activities. In this role, you have the authority to stop production or shipment of any non‑conforming product to protect product integrity and customer satisfaction.
Responsibilities
Ensure compliance with current regulations, the Quality Management System (QMS), and customer‑specific requirements across all relevant processes.
Monitor and report on all quality activities, processes, and procedures to maintain high standards of product quality and consistency.
Assist in the development, implementation, and continuous improvement of company policies, processes, and procedures related to quality.
Perform regular layered process audits and internal QMS audits to verify adherence to quality and safety policies.
Prepare, maintain, and organize quality management documentation, including performance reports and audit records.
Establish and manage the annual audit schedule, define areas to be audited, and communicate plans and findings to management.
Ensure the Quality Manual and related QMS documentation remain current, accurate, and aligned with applicable standards.
Train and update employees in the use of the Quality Management System and support them in maintaining compliance standards.
Develop, conduct, and support internal and external audits, issue corrective actions, and determine major and minor non‑conformances, ensuring appropriate responses are obtained and implemented.
Conduct Manufacturing System Assessments as part of supplier quality management when necessary.
Provide quality planning and Production Part Approval Process (PPAP) support for new and existing products.
Manage quality responsibilities related to supplier changes, customer part engineering changes, and process changes.
Execute all International Material Data System (IMDS) requirements for divisional customers and respond to quality‑related customer requests such as supplier and QMS surveys.
Support contingency planning activities and emergency outsourcing to ensure continuity of quality and supply.
Coordinate and prioritize resolutions for QMS and customer‑specific requirements as well as daily internal quality issues and supplier claims.
Ensure products and packaging comply with industry standards and agreed‑upon customer requirements.
Investigate daily quality issues on the shop floor, including warehouse and processing areas, and perform line inspections to determine if non‑conformances meet claim policy criteria.
Collaborate with Sales and Operations to disposition rejected material and determine appropriate handling and resolution.
Issue Quality Alerts and Deviations to communicate issues and required actions throughout the organization.
Receive rejected material from customers into the ERP system, initiate non‑conformance reports (NCRs), and manage claims resolution with suppliers.
Prepare rejected material and samples for shipment back to suppliers in support of claim resolution.
Ensure all measuring and test equipment is calibrated, functioning correctly, and properly documented.
Coordinate Gauge Repeatability and Reproducibility (GR&R) studies and oversee data collection for process capability reports.
Support the creation of metal specification standards and verify that purchased products meet defined specifications.
Execute and process customer claims, issue claims to vendors, manage returned material, and recommend disposition criteria based on analysis.
Collect, analyze, and define data needed to track progress, identify trends, and drive quality improvement initiatives.
Request and submit product samples from customers and vendors to aid in problem solving and provide objective evidence of quality issues.
Support the internal sharing and adoption of best practices, including technology enhancements and 5S initiatives.
Maintain a clean and orderly work environment in both office and production areas.
Exercise the authority to stop production or shipment on any non‑conforming product to safeguard quality and customer satisfaction.
Essential Skills
At least 2 years of experience working with quality systems in a manufacturing or processing environment.
1–2 years of experience as an inspector or quality technician, including hands‑on inspection and quality control activities.
Experience working within an ISO 9001‑certified facility and familiarity with ISO‑based quality management requirements.
Proficiency with Quality Management Systems (QMS) and their practical application in daily operations.
Strong quality assurance and quality control skills, including auditing, inspection, and non‑conformance management.
Ability to perform and support PPAP activities and understand approval processes for new and changed parts.
Proficiency with Microsoft Office, especially Excel and Word, including the ability to create and manage spreadsheets.
Ability to use basic and advanced measuring tools such as calipers and micrometers for inspection activities.
Experience with initiating quality claims and generating corrective action reports.
Ability to analyze and interpret technical information and quality data to identify issues and propose solutions.
Understanding of advanced mathematical concepts relevant to quality analysis and process capability studies.
Strong organizational skills, including the ability to manage multiple audits, reports, and quality initiatives simultaneously.
Excellent written and verbal communication skills for documenting findings, writing reports, and interacting with internal and external stakeholders.
Ability to work with minimal supervision while maintaining high standards of accuracy and reliability.
Ability to collaborate effectively with all departments and employees to resolve quality issues and implement improvements.
Computer literacy and the ability to work within an MRP or ERP system for quality and materials‑related transactions.
Additional Skills & Qualifications
Associate degree or equivalent combination of education and work experience in a related field for the Quality Systems Coordinator responsibilities.
High school diploma or GED for the Quality Technician responsibilities.
3–4 years of overall quality experience is highly beneficial.
Experience with PPAPs and the approval process is particularly valuable for the Quality Systems Coordinator aspects of the role.
Experience with ISO 9001 environments and supplier quality management processes.
Familiarity with quality tools and methodologies such as 8D, 5 Why, fishbone diagrams, and other root cause analysis techniques.
Experience conducting internal audits, layered process audits, and QMS audits.
Experience with GR&R studies, process capability analysis, and preparation of related reports.
Experience with International Material Data System (IMDS) requirements and submissions is an advantage.
Participation in team‑based continuous improvement activities, including 5S and best‑practice sharing.
Ability to collect, analyze, and present data to track progress and support decision‑making.
Strong attention to detail and a deadline‑driven approach to managing quality tasks and projects.
No specific degree is required beyond the stated education; equivalent relevant experience is valued.
Work Environment
The role is based in a flat‑rolled metal processing facility that includes both production floor and office environments. The production floor is non‑climate controlled, so temperatures may vary with the seasons. When performing computer‑based work, you will be in a climate‑controlled area within the plant. You will regularly move between the shop floor, where inspections and investigations take place, and the office or quality area, where documentation, data analysis, and reporting are completed. You will work with measuring and test equipment such as calipers and micrometers, as well as computer systems including Microsoft Office and an MRP/ERP system. The environment emphasizes safety, cleanliness, and 5S practices, and supports technology enhancements and continuous improvement initiatives.
Job Type & Location
This is a Contract to Hire position based out of Greensboro, NC.
Pay and Benefits
The pay range for this position is $24.05 - $28.85/hr.
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).
Actalent is an equal opportunity employer.
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