General Liability Litigation Senior Claim Representative/Consultant - Western /
The Hartford, Hartford, CT, United States
Senior Claim Representative Or Consultant
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.
The General Liability Litigation Senior Claim Representative or Consultant is accountable for delivering superior customer service and successfully investigating, reserving, recommending and implementing strategies to resolve claims consistent with corporate claim standards, policies and procedures and statutory, regulatory and ethics requirements. The selected candidate will partner with Staff Legal and outside counsel to resolve General Liability cases including: Premise Liability, Operations Claims, Product Liability, Professional Claims, Advertising Injury claims, Homeowner Liability, Employment Liability exposures and others.
Additional key responsibilities are as follows:
Claim File Management Plan, recommend, reserve and execute file strategies including investigation, valuation, disposition and settlement of assigned claims, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirements
Properly assess the exposure of assigned claims
Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendors
Develop advanced functional knowledge to appropriately interpret and apply insurance coverage
Develop technical and jurisdictional expertise
Maintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and procedures
Identify and properly mitigation, subrogation, and other recovery opportunities
Customer Service Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers
Obtain first-hand customer information; use it for improvements in products and services
Establish and maintain effective relationships with customers, gaining their trust and respect
Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations
Business Acumen and Technical Expertise Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience and judgment
Accurately resolve complex coverage and compensability issues
Possess the ability to investigate, evaluate and negotiate highly complex claims to appropriate disposition
Possess superior analytical and critical thinking skills; expert knowledge of complex medical terms, excellent time management abilities
Properly apply statutory laws and regulations of applicable jurisdiction
Demonstrate advanced expertise to utilize claim management practices to effectively manage loss costs
Expertly contribute to loss cost management by recognizing potential for Subrogation and Special Investigation
Teamwork and Team Building Support and help create a team environment that celebrates diversity and inclusion
Support and assist in building a high performing team with diverse characteristics, where individual differences are valued
Build appropriate rapport and constructive and effective relationships with people inside and outside the organization
Location: Remote / Virtual Training Start Date: Open Hours: 8:00 AM- 5:00 PM Monday-Friday
Qualifications 2 to 5+ years relevant experience managing general liability claims strongly preferred Technical expertise in managing claims of high complexity Strong computer proficiency in utilizing software programs Excellent communication skills, oral, written, collaboration and negotiation Excellent time management and organizational skills Effective customer service skills Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the claimant's best interests Leader among claim handlers providing advanced expertise to teammates in solving problems College degree preferred or 5+ years relevant work experience required Consistent high level of performance and achievement over career span State required certification exams and adjusting licenses JD, SCLA or CPCU designation a plus
This position may be filled as a Senior Claim Representative or Consultant commensurate with a candidate's experience: Senior Rep ($62,400 - $93,600) Lower complexity and lower value cases, generally up to $750k. Low to moderate complexity litigation Loss types include but are not limited to premises, products, and completed operations general liability losses Consultant ($84,800 - $127,200) Higher complexity and case values up to $1m+ Complex litigation with multiple co-defendants, multiple plaintiffs, and complex coverage and risk transfer issues Able to handle a wide variety of litigation and/or loss types
Additional Information This role can have a Hybrid or Remote work arrangement.? Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ, Lake Mary, FL, Naperville, IL and Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.
The General Liability Litigation Senior Claim Representative or Consultant is accountable for delivering superior customer service and successfully investigating, reserving, recommending and implementing strategies to resolve claims consistent with corporate claim standards, policies and procedures and statutory, regulatory and ethics requirements. The selected candidate will partner with Staff Legal and outside counsel to resolve General Liability cases including: Premise Liability, Operations Claims, Product Liability, Professional Claims, Advertising Injury claims, Homeowner Liability, Employment Liability exposures and others.
Additional key responsibilities are as follows:
Claim File Management Plan, recommend, reserve and execute file strategies including investigation, valuation, disposition and settlement of assigned claims, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirements
Properly assess the exposure of assigned claims
Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendors
Develop advanced functional knowledge to appropriately interpret and apply insurance coverage
Develop technical and jurisdictional expertise
Maintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and procedures
Identify and properly mitigation, subrogation, and other recovery opportunities
Customer Service Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers
Obtain first-hand customer information; use it for improvements in products and services
Establish and maintain effective relationships with customers, gaining their trust and respect
Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations
Business Acumen and Technical Expertise Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience and judgment
Accurately resolve complex coverage and compensability issues
Possess the ability to investigate, evaluate and negotiate highly complex claims to appropriate disposition
Possess superior analytical and critical thinking skills; expert knowledge of complex medical terms, excellent time management abilities
Properly apply statutory laws and regulations of applicable jurisdiction
Demonstrate advanced expertise to utilize claim management practices to effectively manage loss costs
Expertly contribute to loss cost management by recognizing potential for Subrogation and Special Investigation
Teamwork and Team Building Support and help create a team environment that celebrates diversity and inclusion
Support and assist in building a high performing team with diverse characteristics, where individual differences are valued
Build appropriate rapport and constructive and effective relationships with people inside and outside the organization
Location: Remote / Virtual Training Start Date: Open Hours: 8:00 AM- 5:00 PM Monday-Friday
Qualifications 2 to 5+ years relevant experience managing general liability claims strongly preferred Technical expertise in managing claims of high complexity Strong computer proficiency in utilizing software programs Excellent communication skills, oral, written, collaboration and negotiation Excellent time management and organizational skills Effective customer service skills Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the claimant's best interests Leader among claim handlers providing advanced expertise to teammates in solving problems College degree preferred or 5+ years relevant work experience required Consistent high level of performance and achievement over career span State required certification exams and adjusting licenses JD, SCLA or CPCU designation a plus
This position may be filled as a Senior Claim Representative or Consultant commensurate with a candidate's experience: Senior Rep ($62,400 - $93,600) Lower complexity and lower value cases, generally up to $750k. Low to moderate complexity litigation Loss types include but are not limited to premises, products, and completed operations general liability losses Consultant ($84,800 - $127,200) Higher complexity and case values up to $1m+ Complex litigation with multiple co-defendants, multiple plaintiffs, and complex coverage and risk transfer issues Able to handle a wide variety of litigation and/or loss types
Additional Information This role can have a Hybrid or Remote work arrangement.? Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ, Lake Mary, FL, Naperville, IL and Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.